Sage Case Studies Carson Home Accents Improves Service and Cuts Overhead Using Sage ERP X3

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	Carson Home Accents Improves Service and Cuts Overhead Using Sage ERP X3 Sage

Carson Home Accents Improves Service and Cuts Overhead Using Sage ERP X3

Sage

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Carson Home Accents, a leader in the wholesale manufacturing and distribution of gift, garden, and home décor products, was seeking a new ERP solution that offered the functionality, flexibility it required and could deliver a rapid return on investment. The company works with 20 overseas suppliers and the long lead times involved can complicate the company’s goal of optimizing its inventory levels while also ensuring it maintains an adequate supply to meet customer orders. The company was also noticing a significant upward trend in the number of customers using credit cards to pay their invoices, which required a streamlined and facilitated processing tasks. Read More
About Customer	Carson Home Accents is a recognized leader in the wholesale manufacturing and distribution of gift, garden, and home décor products to specialty retail stores nationwide. With over 2,500 products and 7,500 customers, the company has consistently proven the enduring appeal of its products. While its business model has changed and its product offering has grown, it remains family-owned and completely committed to exceptional service. The company is located in Freeport, Pennsylvania and operates from a single location. Read More
Solution	The company selected Sage ERP X3 and Sage Payment Solutions for the solutions’ ability to meets current needs and to scale to meet future demands. Sage ERP X3 was selected for its broad functionality, flexibility, scalability, and ease of use. One of the company’s requirements of its new business management software was the ability to handle a complex inventory allocation model. The allocation logic in Sage ERP X3 helps the company optimize its fulfillment process, by finding and selecting the orders that they can ship complete based on the stock they have on hand. To streamline and facilitate the processing tasks, the company turned to Sage Payment Solutions, an integrated credit card processing solution that tightly integrates with Sage ERP X3. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Carson Home Accents, a leader in the wholesale manufacturing and distribution of gift, garden, and home décor products, was seeking a new ERP solution that offered the functionality, flexibility it required and could deliver a rapid return on investment. The company works with 20 overseas suppliers and the long lead times involved can complicate the company’s goal of optimizing its inventory levels while also ensuring it maintains an adequate supply to meet customer orders. The company was also noticing a significant upward trend in the number of customers using credit cards to pay their invoices, which required a streamlined and facilitated processing tasks.

About Customer

Carson Home Accents is a recognized leader in the wholesale manufacturing and distribution of gift, garden, and home décor products to specialty retail stores nationwide. With over 2,500 products and 7,500 customers, the company has consistently proven the enduring appeal of its products. While its business model has changed and its product offering has grown, it remains family-owned and completely committed to exceptional service. The company is located in Freeport, Pennsylvania and operates from a single location.

Solution

The company selected Sage ERP X3 and Sage Payment Solutions for the solutions’ ability to meets current needs and to scale to meet future demands. Sage ERP X3 was selected for its broad functionality, flexibility, scalability, and ease of use. One of the company’s requirements of its new business management software was the ability to handle a complex inventory allocation model. The allocation logic in Sage ERP X3 helps the company optimize its fulfillment process, by finding and selecting the orders that they can ship complete based on the stock they have on hand. To streamline and facilitate the processing tasks, the company turned to Sage Payment Solutions, an integrated credit card processing solution that tightly integrates with Sage ERP X3.

Impact #1	Efficiencies gained have allowed the company to leave four staff positions unfilled.
Impact #2	Flexible allocation logic increases customer satisfaction and reduces shipping costs.
Impact #3	By eliminating separate and manual processing tasks, the company saves approximately 20 hours per week.

Impact #1

Efficiencies gained have allowed the company to leave four staff positions unfilled.

Impact #2

Flexible allocation logic increases customer satisfaction and reduces shipping costs.

Impact #3

By eliminating separate and manual processing tasks, the company saves approximately 20 hours per week.

Benefit #1	Since its Sage ERP X3 implementation, the company has not needed to replace four positions that became vacant.
Benefit #2	The company saves approximately 20 hours per week by eliminating separate and manual processing tasks.

Benefit #1

Since its Sage ERP X3 implementation, the company has not needed to replace four positions that became vacant.

Benefit #2

The company saves approximately 20 hours per week by eliminating separate and manual processing tasks.

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Overview

Carson Home Accents Improves Service and Cuts Overhead Using Sage ERP X3

Operational Impact

Quantitative Benefit