BeyondTrust
Case Studies
Cargotec: Supporting the Globe for a World-Wide Enterprise
Overview
Cargotec: Supporting the Globe for a World-Wide EnterpriseBeyondTrust |
Application Infrastructure & Middleware - API Integration & Management | |
Marine & Shipping Transportation | |
Logistics & Transportation Maintenance | |
Remote Asset Management Remote Control | |
System Integration Software Design & Engineering Services | |
Operational Impact
Bomgar has extended Cargotec’s reach when it comes to providing remote support to users. Now, with Bomgar, they can support them no matter where they are in the world as long as they can connect to the Internet. | |
The need to travel to remote sites to provide in-person support is dramatically reduced. Bomgar has eliminated the significant time and expense they used to incur traveling to and from these sites to support users. | |
Cargotec has plans to integrate Bomgar with its ServiceNow IT service management software in the near future. Bomgar fully supports integration with ServiceNow, enabling technicians to launch a remote support session from an open ticket in the solution. | |