BeyondTrust
Case Studies
Cape Fear Community College: Effectively Supporting a Growing Campus Community
Overview
Cape Fear Community College: Effectively Supporting a Growing Campus CommunityBeyondTrust |
Application Infrastructure & Middleware - API Integration & Management | |
Education | |
Remote Collaboration Remote Control | |
System Integration Software Design & Engineering Services | |
Operational Impact
The college's remote support team now handles more than 400 support issues per month, ranging from password resets to difficulties using any of the more than 6,000 software products installed on the approximately 3,500 campus devices. | |
The team supports 92 computer labs on the campus as well. | |
The Bomgar solution has transformed the technicians’ work, as they hardly ever have to make an on-site visit now. Almost everything is handled remotely. | |
Quantitative Benefit
Reduced travel time for IT support across the campus. | |
Handled more than 400 support issues per month remotely. | |
Supported 92 computer labs on the campus remotely. | |