Case Studies Cape Cod Regional Transit Authority

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	Cape Cod Regional Transit Authority

Cape Cod Regional Transit Authority

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Facility Management Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Public Transportation Management Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	While the CCRTA works hard to meet and exceed their customers’ expectations, there have been some hiccups along the way. Some of these pain points included: on-time performance, scheduling, dispatching, billing, passenger and vehicle management. Though Cape Cod’s year-round population is over 210,000 residents, every summer, this number more than triples! Naturally, their magnificent beaches and relaxed lifestyle are major selling points. With over 600,000 residents and tourists to manage during peak season, the CCRTA’s on-time performance unfortunately used to suffer due to traffic congestion and weather. TripSparks’s transportation management software FLEX, PASS and MT has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers and most importantly, provide passengers with real-time information. Read More
About Customer	The Cape Cod Regional Transit Authority (CCRTA) provides public transportation for Cape Cod, MA. In 2019, the CCRTA was able to provide over 1.2 million transportation trips by focusing on customer service and mobility management. They are proud to give their customers safe, reliable, accessible, efficient, and cost-effective transportation options. Establishing a Multi Modal Transportation Committee has enabled them to provide transportation by land, air, and sea — talk about covering all your bases! The CCRTA serves a diverse ridership including workers, students, seniors, people with disabilities, and tourists. Their services include fixed route buses, paratransit, Dial-A-Ride Transportation, NEMT and health services transportation, and connections to airline carriers and ferries. They cover all 15 Cape Cod towns with year-round fixed route services and provide additional services during the summer months to accommodate the influx of tourists. Read More
Solution	The CCRTA worked together with MassDOT, the MBTA (Massachusetts Bay Transportation Authority) and the Army Corps of Engineers to offer Summer Passenger Train Service to Cape Cod. This has strengthened multimodal collaboration, alleviated traffic congestion and improved air quality. The CapeFLYER, operates every weekend from Memorial Day until Labor Day. Being fully accessible and equipped with amenities you would find on a passenger train, this train allows riders to escape traffic, while giving them a relaxing experience. TripSpark’s transportation management software, including FLEX, PASS, and MT, has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers, and most importantly, provide passengers with real-time information. With rider satisfaction at the forefront, TripSpark’s staff worked closely with CCRTA to customize their software, services, and devices. Since implementing TripSpark’s transportation software, CCRTA has been able to keep a close eye on on-time performance and has enjoyed a solid increase in ridership. With more reliable passenger counts, CCRTA has excelled at managing trips, passengers, costs, vehicles, and transportation providers. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Facility Management

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Public Transportation Management

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

While the CCRTA works hard to meet and exceed their customers’ expectations, there have been some hiccups along the way. Some of these pain points included: on-time performance, scheduling, dispatching, billing, passenger and vehicle management. Though Cape Cod’s year-round population is over 210,000 residents, every summer, this number more than triples! Naturally, their magnificent beaches and relaxed lifestyle are major selling points. With over 600,000 residents and tourists to manage during peak season, the CCRTA’s on-time performance unfortunately used to suffer due to traffic congestion and weather. TripSparks’s transportation management software FLEX, PASS and MT has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers and most importantly, provide passengers with real-time information.

About Customer

The Cape Cod Regional Transit Authority (CCRTA) provides public transportation for Cape Cod, MA. In 2019, the CCRTA was able to provide over 1.2 million transportation trips by focusing on customer service and mobility management. They are proud to give their customers safe, reliable, accessible, efficient, and cost-effective transportation options. Establishing a Multi Modal Transportation Committee has enabled them to provide transportation by land, air, and sea — talk about covering all your bases! The CCRTA serves a diverse ridership including workers, students, seniors, people with disabilities, and tourists. Their services include fixed route buses, paratransit, Dial-A-Ride Transportation, NEMT and health services transportation, and connections to airline carriers and ferries. They cover all 15 Cape Cod towns with year-round fixed route services and provide additional services during the summer months to accommodate the influx of tourists.

Solution

The CCRTA worked together with MassDOT, the MBTA (Massachusetts Bay Transportation Authority) and the Army Corps of Engineers to offer Summer Passenger Train Service to Cape Cod. This has strengthened multimodal collaboration, alleviated traffic congestion and improved air quality. The CapeFLYER, operates every weekend from Memorial Day until Labor Day. Being fully accessible and equipped with amenities you would find on a passenger train, this train allows riders to escape traffic, while giving them a relaxing experience. TripSpark’s transportation management software, including FLEX, PASS, and MT, has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers, and most importantly, provide passengers with real-time information. With rider satisfaction at the forefront, TripSpark’s staff worked closely with CCRTA to customize their software, services, and devices. Since implementing TripSpark’s transportation software, CCRTA has been able to keep a close eye on on-time performance and has enjoyed a solid increase in ridership. With more reliable passenger counts, CCRTA has excelled at managing trips, passengers, costs, vehicles, and transportation providers.

Impact #1	The CCRTA has been able to provide over 1.2 million transportation trips by focusing on customer service and mobility management.
Impact #2	The CapeFLYER train service has strengthened multimodal collaboration, alleviated traffic congestion, and improved air quality.
Impact #3	TripSpark’s transportation management software has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers, and provide passengers with real-time information.

Impact #1

The CCRTA has been able to provide over 1.2 million transportation trips by focusing on customer service and mobility management.

Impact #2

The CapeFLYER train service has strengthened multimodal collaboration, alleviated traffic congestion, and improved air quality.

Impact #3

TripSpark’s transportation management software has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers, and provide passengers with real-time information.

Benefit #1	In 2019, CCRTA provided over 1.2 million transportation trips.
Benefit #2	The ADA Paratransit Service provides over 6,000 trips per year.
Benefit #3	Medical Transportation services perform over 400,000 trips annually.

Benefit #1

In 2019, CCRTA provided over 1.2 million transportation trips.

Benefit #2

The ADA Paratransit Service provides over 6,000 trips per year.

Benefit #3

Medical Transportation services perform over 400,000 trips annually.

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Overview

Cape Cod Regional Transit Authority

Operational Impact

Quantitative Benefit