NETSCOUT Case Studies Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

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	Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence NETSCOUT

Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The Canadian public healthcare agency was facing a challenge of ensuring 'always on' access to networks and applications for health organizations and providers. The IT team was under tremendous pressure to ensure its new electronic health record system and data centers offered flawless network connectivity with hundreds of patient care providers. The challenge IT faced was a lack of comprehensive visibility across its geographically dispersed, mission-critical data centers and both physical and virtual infrastructures. Network Operations had very limited tools for monitoring network and application performance. IT triage and troubleshooting would take hours, if not days to complete. This meant IT was spending upwards of 50 percent of its time on service issues, and in some cases the problems went unresolved far longer than acceptable. Due to the vast amounts of healthcare data and the complex, multitiered applications that were in use, it proved extremely arduous to pinpoint the root cause of application slowness – potentially impacting patient care. Read More
About Customer	The customer in this case study is a Canadian public healthcare agency. This agency is responsible for building and maintaining an electronic health record system and the data center(s) and networks the applications operate in. This comprises hundreds of sites to connect health organizations and sole practitioners nationwide. The system ties together repositories that securely store billions of healthcare records for fast and efficient patient care. For this healthcare agency, ensuring that health organizations and providers have “always on” access to networks and applications is vitally important to the quality of care. Critical services, such as lab results and digital imaging require service assurance. Read More
Solution	The IT team quickly realized they needed a better solution for monitoring their service delivery infrastructure, which would require data collection from two distinct environments – a VMware environment and a physical server environment. Recognizing they needed to avoid the inherent problems of multiple point tools for these two environments, they turned to NETSCOUT® to achieve this complex task of comprehensive, vendor independent, enterprise-wide visibility for service assurance. The nGeniusONE Service Assurance Platform, with Adaptive Service Intelligence™ (ASI) technology, was used to deliver pervasive visibility across remote data centers, effectively extracting application and network performance metrics. nGenius Packet Flow Systems (PFS) and Taps solution family enabled IT to aggregate, replicate and manage the flows of traffic throughout the network for application performance monitoring. NETSCOUT architected a solution based on a vSTREAM virtual probe to capture full packet streams in the virtual environment and the nGenius PFS and InfiniStreamNG™ appliances for the physical environment and WAN. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The Canadian public healthcare agency was facing a challenge of ensuring 'always on' access to networks and applications for health organizations and providers. The IT team was under tremendous pressure to ensure its new electronic health record system and data centers offered flawless network connectivity with hundreds of patient care providers. The challenge IT faced was a lack of comprehensive visibility across its geographically dispersed, mission-critical data centers and both physical and virtual infrastructures. Network Operations had very limited tools for monitoring network and application performance. IT triage and troubleshooting would take hours, if not days to complete. This meant IT was spending upwards of 50 percent of its time on service issues, and in some cases the problems went unresolved far longer than acceptable. Due to the vast amounts of healthcare data and the complex, multitiered applications that were in use, it proved extremely arduous to pinpoint the root cause of application slowness – potentially impacting patient care.

About Customer

The customer in this case study is a Canadian public healthcare agency. This agency is responsible for building and maintaining an electronic health record system and the data center(s) and networks the applications operate in. This comprises hundreds of sites to connect health organizations and sole practitioners nationwide. The system ties together repositories that securely store billions of healthcare records for fast and efficient patient care. For this healthcare agency, ensuring that health organizations and providers have “always on” access to networks and applications is vitally important to the quality of care. Critical services, such as lab results and digital imaging require service assurance.

Solution

The IT team quickly realized they needed a better solution for monitoring their service delivery infrastructure, which would require data collection from two distinct environments – a VMware environment and a physical server environment. Recognizing they needed to avoid the inherent problems of multiple point tools for these two environments, they turned to NETSCOUT® to achieve this complex task of comprehensive, vendor independent, enterprise-wide visibility for service assurance. The nGeniusONE Service Assurance Platform, with Adaptive Service Intelligence™ (ASI) technology, was used to deliver pervasive visibility across remote data centers, effectively extracting application and network performance metrics. nGenius Packet Flow Systems (PFS) and Taps solution family enabled IT to aggregate, replicate and manage the flows of traffic throughout the network for application performance monitoring. NETSCOUT architected a solution based on a vSTREAM virtual probe to capture full packet streams in the virtual environment and the nGenius PFS and InfiniStreamNG™ appliances for the physical environment and WAN.

Impact #1	Provides preemptive insight into network traffic and critical infrastructure to assist application triage, enabling IT to rapidly resolve problems
Impact #2	Improves patient-care by automatically identifying anomalous issues with performance and providing the deep, actionable intelligence to quickly troubleshoot probable root causes
Impact #3	Reduces MTTR by using dashboards to identify issues such as the client, server, application protocol, error code, and component service container that may negatively impacts service

Impact #1

Provides preemptive insight into network traffic and critical infrastructure to assist application triage, enabling IT to rapidly resolve problems

Impact #2

Improves patient-care by automatically identifying anomalous issues with performance and providing the deep, actionable intelligence to quickly troubleshoot probable root causes

Impact #3

Reduces MTTR by using dashboards to identify issues such as the client, server, application protocol, error code, and component service container that may negatively impacts service

Benefit #1	Reduced Mean-Time-To-Resolve (MTTR) patient-impacting issues
Benefit #2	Reduced time lost in vendor finger pointing

Benefit #1

Reduced Mean-Time-To-Resolve (MTTR) patient-impacting issues

Benefit #2

Reduced time lost in vendor finger pointing

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Overview

Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

Operational Impact

Quantitative Benefit