Caltech: Embracing Facilities Technological Advances

In 2015, Caltech was ready to usher in significant technological changes in their Facilities Department. After conducting both internal and external audits, the next steps were clear: Caltech needed a Facility Management Software (FMS) to support their complex Facilities Management practices. The former IWMS was not configured to support Caltech's innovative processes or Facilities Management vision. Staff was unable to easily pull desired metrics. The outdated user interface was difficult to learn and use for some employees. The demand maintenance process was highly variable. Customers were frustrated with lack of information regarding work order status, timing, and billing. There were no clear cut work processes.

Caltech is a world-renowned research and education institution focused on science and engineering, where faculty and students pursue new knowledge about our world and search for the kinds of bold and innovative advances that will transform our future. The scientific, engineering, and technological contributions of Caltech's faculty and alumni have earned national and international recognition, including 34 Nobel Prizes. Caltech's 300 professorial faculty members offer a rigorous science and engineering curriculum to approximately 1,000 undergraduates and 1,300 graduate students, providing one of the nation's lowest student-to-faculty ratios. Caltech's 124-acre campus includes 4 million square feet of buildings and is located in Pasadena, California. The Institute manages the Jet Propulsion Laboratory (JPL) for NASA, and owns and operates large-scale research facilities such as the Seismological Laboratory and a global network of astronomical observatories that includes the Palomar Observatory and the W. M. Keck Observatory. Caltech is an independent, privately supported institution.