Qlik Case Studies Calltech

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	Calltech Qlik

Calltech

Qlik

Technology Category	Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Telecommunications
Applicable Functions	Sales & Marketing
Use Cases	Process Control & Optimization
Challenge	Calltech, a provider of computer telephony integration and media management solutions, was facing the challenge of providing its customers with the ability to report beyond traditional operational contact center management KPIs. They needed a solution that would allow their customers to drill down, analyze, and understand their data. Additionally, they wanted to retain their cutting-edge position in the market without diverting resources to build a solution that already exists in the market. They also wanted a solution that would be user-friendly and would be quickly adopted by their customers. Read More
About Customer	Calltech is a provider of computer telephony integration and media management solutions. They serve customers who need to manage and analyze data from their contact centers. The company aims to provide cutting-edge solutions to its customers, enabling them to go beyond traditional operational contact center management KPIs. They strive to offer solutions that are user-friendly and can be quickly adopted by their customers. Read More
Solution	Calltech decided to embed Qlik, a data visualization and analytics solution, into their offerings. This allowed them to provide their customers with the ability to report beyond traditional operational contact center management KPIs, empowering them to drill down, analyze, and understand their data. By leveraging Qlik, they were able to retain their cutting-edge position without diverting resources to build a similar solution. The user-friendly design of Qlik also facilitated swift customer adoption. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Process Control & Optimization

Challenge

Calltech, a provider of computer telephony integration and media management solutions, was facing the challenge of providing its customers with the ability to report beyond traditional operational contact center management KPIs. They needed a solution that would allow their customers to drill down, analyze, and understand their data. Additionally, they wanted to retain their cutting-edge position in the market without diverting resources to build a solution that already exists in the market. They also wanted a solution that would be user-friendly and would be quickly adopted by their customers.

About Customer

Calltech is a provider of computer telephony integration and media management solutions. They serve customers who need to manage and analyze data from their contact centers. The company aims to provide cutting-edge solutions to its customers, enabling them to go beyond traditional operational contact center management KPIs. They strive to offer solutions that are user-friendly and can be quickly adopted by their customers.

Solution

Calltech decided to embed Qlik, a data visualization and analytics solution, into their offerings. This allowed them to provide their customers with the ability to report beyond traditional operational contact center management KPIs, empowering them to drill down, analyze, and understand their data. By leveraging Qlik, they were able to retain their cutting-edge position without diverting resources to build a similar solution. The user-friendly design of Qlik also facilitated swift customer adoption.

Impact #1	Calltech was able to retain its cutting-edge position in the market without diverting resources to build a similar solution.
Impact #2	The company enjoyed swift customer adoption thanks to the user-friendly design of Qlik.
Impact #3	Calltech was able to gain new and additional revenue streams and improve its sales proposition.

Impact #1

Calltech was able to retain its cutting-edge position in the market without diverting resources to build a similar solution.

Impact #2

The company enjoyed swift customer adoption thanks to the user-friendly design of Qlik.

Impact #3

Calltech was able to gain new and additional revenue streams and improve its sales proposition.

Benefit #1	Within 6 months of signing the OEM agreement, customers were using Calltech’s Qlik-powered analytics solution

Benefit #1

Within 6 months of signing the OEM agreement, customers were using Calltech’s Qlik-powered analytics solution

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Overview

Calltech

Operational Impact

Quantitative Benefit