Celigo Case Studies CallOne, Inc. Streamlines Operations with Celigo Automation

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	CallOne, Inc. Streamlines Operations with Celigo Automation Celigo

CallOne, Inc. Streamlines Operations with Celigo Automation

Celigo

Applicable Industries	Retail Telecommunications
Applicable Functions	Procurement
Use Cases	Time Sensitive Networking
Services	System Integration
Challenge	Call One, Inc., a provider of business communication and collaboration technologies, was struggling with the manual management of their financials, including order fulfilment information and transactions. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows. However, they still needed a solution to connect these systems and enable automatic data interchange. The company was dealing with a high volume of orders from many clients, leading to extended work hours for employees. They also faced challenges in managing and updating product information for thousands of products on their website. This was a time-consuming process that required a significant amount of manual input. Read More
About Customer	Call One, Inc. is a provider of business communications and collaboration technologies. The company serves thousands of organizations across multiple industries, including contact centers, financial, insurance, cable/media/tv, telecommunications, hospitality, transportation/shipping, healthcare, pharmaceutical, education, and government agencies. They operate across the United States, with headquarters in Cape Canaveral, Florida. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows, but still faced challenges with manual data entry and product information management. Read More
Solution	Call One, Inc. turned to Celigo, a comprehensive integration platform, to automate their product feeds and streamline their operations. Celigo enabled the company to connect NetSuite with SAP Ariba and other productivity applications, allowing for automatic data interchange. This significantly reduced the need for manual data entry and allowed employees to focus on other tasks. The automation of product information management also made it easier for the company to manage and update information for thousands of products on their website. With Celigo, the company was able to manage all their websites effectively with a lean ecommerce team. When issues arose, they could be resolved quickly and efficiently. Read More Log in to view content
Contents

Applicable Industries

Retail

Telecommunications

Applicable Functions

Procurement

Use Cases

Time Sensitive Networking

Services

System Integration

Challenge

Call One, Inc., a provider of business communication and collaboration technologies, was struggling with the manual management of their financials, including order fulfilment information and transactions. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows. However, they still needed a solution to connect these systems and enable automatic data interchange. The company was dealing with a high volume of orders from many clients, leading to extended work hours for employees. They also faced challenges in managing and updating product information for thousands of products on their website. This was a time-consuming process that required a significant amount of manual input.

About Customer

Call One, Inc. is a provider of business communications and collaboration technologies. The company serves thousands of organizations across multiple industries, including contact centers, financial, insurance, cable/media/tv, telecommunications, hospitality, transportation/shipping, healthcare, pharmaceutical, education, and government agencies. They operate across the United States, with headquarters in Cape Canaveral, Florida. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows, but still faced challenges with manual data entry and product information management.

Solution

Call One, Inc. turned to Celigo, a comprehensive integration platform, to automate their product feeds and streamline their operations. Celigo enabled the company to connect NetSuite with SAP Ariba and other productivity applications, allowing for automatic data interchange. This significantly reduced the need for manual data entry and allowed employees to focus on other tasks. The automation of product information management also made it easier for the company to manage and update information for thousands of products on their website. With Celigo, the company was able to manage all their websites effectively with a lean ecommerce team. When issues arose, they could be resolved quickly and efficiently.

Impact #1	The implementation of Celigo had a significant impact on Call One, Inc.'s operations. The automation of many processes allowed the company to reallocate resources to better serve their customers. The company prides itself on its customer service, particularly its phone support, and the automation provided by Celigo allowed them to focus more on this aspect of their business. The reduction in manual data entry also led to a decrease in errors and made it easier to manage and update product information. When issues did arise, they could be resolved quickly, improving the overall efficiency of the company's operations.

Impact #1

The implementation of Celigo had a significant impact on Call One, Inc.'s operations. The automation of many processes allowed the company to reallocate resources to better serve their customers. The company prides itself on its customer service, particularly its phone support, and the automation provided by Celigo allowed them to focus more on this aspect of their business. The reduction in manual data entry also led to a decrease in errors and made it easier to manage and update product information. When issues did arise, they could be resolved quickly, improving the overall efficiency of the company's operations.

Benefit #1	Reduced the number of account executives needed per big account from six to one
Benefit #2	Significantly reduced the time required to manage complex products and pricing for thousands of products across 70 different customer sites
Benefit #3	Enabled the management of all the company's websites with a lean ecommerce team of three

Benefit #1

Reduced the number of account executives needed per big account from six to one

Benefit #2

Significantly reduced the time required to manage complex products and pricing for thousands of products across 70 different customer sites

Benefit #3

Enabled the management of all the company's websites with a lean ecommerce team of three

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Overview

CallOne, Inc. Streamlines Operations with Celigo Automation

Operational Impact

Quantitative Benefit