ScreenSteps Case Studies BYU–Idaho Quadruples Documentation Creation with ScreenSteps

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	BYU–Idaho Quadruples Documentation Creation with ScreenSteps ScreenSteps

BYU–Idaho Quadruples Documentation Creation with ScreenSteps

ScreenSteps

Applicable Industries	Education
Use Cases	Smart Campus Time Sensitive Networking
Challenge	Brigham Young University - Idaho (BYU-Idaho) faced a common challenge in the education sector: teaching students, parents, and faculty how to use campus technology. The primary issue was content creation. Arlen Wilcock, BYU - Idaho's Faculty Technology Consultant, and his team were using Adobe InDesign to create PDF guides. However, InDesign was not intuitive for all student employees, limiting the number of staff who could create documentation. This resulted in a bottleneck in content creation. Additionally, the format of their documentation, being confined to PDFs, was another challenge they faced. Read More
About Customer	Brigham Young University - Idaho (BYU-Idaho) is an educational institution that, like many others, faces the challenge of teaching its students, parents, and faculty how to use campus technology. The university was struggling with content creation, primarily due to the complexity of the tools they were using and the format of their documentation. Arlen Wilcock, BYU - Idaho's Faculty Technology Consultant, was at the forefront of this challenge, leading a team of 37 students in the creation of guides and documentation. Read More
Solution	The solution came in the form of ScreenSteps, a tool another department was using. Arlen noticed the speed and efficiency with which they were able to create documentation and decided to try it out. ScreenSteps proved to be a game-changer. It was easy to use, enabling all 37 students in Arlen's team to contribute to content creation. This not only reduced the time taken to create content but also increased the volume of articles produced. An added advantage was that the articles were no longer confined to PDFs, making them more accessible and versatile. Read More Log in to view content
Contents

Applicable Industries

Education

Use Cases

Smart Campus

Time Sensitive Networking

Challenge

Brigham Young University - Idaho (BYU-Idaho) faced a common challenge in the education sector: teaching students, parents, and faculty how to use campus technology. The primary issue was content creation. Arlen Wilcock, BYU - Idaho's Faculty Technology Consultant, and his team were using Adobe InDesign to create PDF guides. However, InDesign was not intuitive for all student employees, limiting the number of staff who could create documentation. This resulted in a bottleneck in content creation. Additionally, the format of their documentation, being confined to PDFs, was another challenge they faced.

About Customer

Brigham Young University - Idaho (BYU-Idaho) is an educational institution that, like many others, faces the challenge of teaching its students, parents, and faculty how to use campus technology. The university was struggling with content creation, primarily due to the complexity of the tools they were using and the format of their documentation. Arlen Wilcock, BYU - Idaho's Faculty Technology Consultant, was at the forefront of this challenge, leading a team of 37 students in the creation of guides and documentation.

Solution

The solution came in the form of ScreenSteps, a tool another department was using. Arlen noticed the speed and efficiency with which they were able to create documentation and decided to try it out. ScreenSteps proved to be a game-changer. It was easy to use, enabling all 37 students in Arlen's team to contribute to content creation. This not only reduced the time taken to create content but also increased the volume of articles produced. An added advantage was that the articles were no longer confined to PDFs, making them more accessible and versatile.

Impact #1	The implementation of ScreenSteps at BYU-Idaho has not only increased the volume of content created but also improved the quality and accessibility of the documentation. The tool's ease of use has democratized content creation, allowing all team members to contribute, thereby eliminating bottlenecks. The shift from PDFs to a more flexible format has made the content more accessible to users. More importantly, the goal of enabling faculty, students, and employees to find help when they need it has been achieved. ScreenSteps has significantly improved the university's ability to educate its community on the use of campus technology.

Impact #1

The implementation of ScreenSteps at BYU-Idaho has not only increased the volume of content created but also improved the quality and accessibility of the documentation. The tool's ease of use has democratized content creation, allowing all team members to contribute, thereby eliminating bottlenecks. The shift from PDFs to a more flexible format has made the content more accessible to users. More importantly, the goal of enabling faculty, students, and employees to find help when they need it has been achieved. ScreenSteps has significantly improved the university's ability to educate its community on the use of campus technology.

Benefit #1	The team was able to create 4 times the amount of documentation in a quarter of the time it used to take.
Benefit #2	Over 2,000 articles have been created using ScreenSteps.
Benefit #3	The solution is being used by thousands of faculty members and students globally.

Benefit #1

The team was able to create 4 times the amount of documentation in a quarter of the time it used to take.

Benefit #2

Over 2,000 articles have been created using ScreenSteps.

Benefit #3

The solution is being used by thousands of faculty members and students globally.

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Overview

BYU–Idaho Quadruples Documentation Creation with ScreenSteps

Operational Impact

Quantitative Benefit