DocuWare Case Studies BUTEC: Knowledge Pool for Consultants

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	BUTEC: Knowledge Pool for Consultants DocuWare

BUTEC: Knowledge Pool for Consultants

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Professional Service
Applicable Functions	Business Operation Human Resources
Services	System Integration
Challenge	BUTEC, a leading consulting firm in the areas of environmental protection, quality management, and workplace safety, was facing challenges in managing its growing volume of documents. The company's increasing client base and a trend towards providing long-term consulting services led to a surge in information. Searching through their paper archive became increasingly tedious, leading to duplicate efforts and long retrieval times. Even the creation of a central filing process was not enough to alleviate these issues. The company needed a solution that could efficiently manage their documents and provide a flexible knowledge pool. Read More
About Customer	BUTEC Büro für Umwelt und Technologieberatung GmbH is a leading consulting firm established in 1995. The company specializes in environmental protection, quality management, and workplace safety. BUTEC helps its clients maintain legal compliance by providing expert advice regarding the regulation of areas such as workplace safety. The company prides itself on providing custom solutions for its clients rather than standard, off-the-rack concepts. BUTEC supports customers of all shapes and sizes across Europe, including manufacturers and service companies. The company's president, Dr. Thorsten Heinze, is a PhD in Chemistry and a passionate IT specialist. Read More
Solution	BUTEC implemented DocuWare, a Document Management System (DMS), in 2003. The DMS was set up to create a flexible knowledge pool. The system was designed with a high level of openness, allowing for independent adaptations in file cabinet structures, simple administration, and full-text search capabilities. DocuWare was used to manage company-internal documents such as accounting and HR files, rental agreements, and car insurance paperwork. They also set up customer-specific file cabinets and one central file cabinet for 'Knowledge & Law'. All documents stored in this broad document pool were quickly indexed and organized using a pre-defined structure configured by Dr. Heinze. The DMS has become an essential tool for their ten employees, with all newly created electronic or incoming documents being stored in the archive. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Human Resources

Services

System Integration

Challenge

BUTEC, a leading consulting firm in the areas of environmental protection, quality management, and workplace safety, was facing challenges in managing its growing volume of documents. The company's increasing client base and a trend towards providing long-term consulting services led to a surge in information. Searching through their paper archive became increasingly tedious, leading to duplicate efforts and long retrieval times. Even the creation of a central filing process was not enough to alleviate these issues. The company needed a solution that could efficiently manage their documents and provide a flexible knowledge pool.

About Customer

BUTEC Büro für Umwelt und Technologieberatung GmbH is a leading consulting firm established in 1995. The company specializes in environmental protection, quality management, and workplace safety. BUTEC helps its clients maintain legal compliance by providing expert advice regarding the regulation of areas such as workplace safety. The company prides itself on providing custom solutions for its clients rather than standard, off-the-rack concepts. BUTEC supports customers of all shapes and sizes across Europe, including manufacturers and service companies. The company's president, Dr. Thorsten Heinze, is a PhD in Chemistry and a passionate IT specialist.

Solution

BUTEC implemented DocuWare, a Document Management System (DMS), in 2003. The DMS was set up to create a flexible knowledge pool. The system was designed with a high level of openness, allowing for independent adaptations in file cabinet structures, simple administration, and full-text search capabilities. DocuWare was used to manage company-internal documents such as accounting and HR files, rental agreements, and car insurance paperwork. They also set up customer-specific file cabinets and one central file cabinet for 'Knowledge & Law'. All documents stored in this broad document pool were quickly indexed and organized using a pre-defined structure configured by Dr. Heinze. The DMS has become an essential tool for their ten employees, with all newly created electronic or incoming documents being stored in the archive.

Impact #1	Significant enhancement in customer service spectrum
Impact #2	Quick access to project-related documents
Impact #3	Efficient management of knowledge sources such as laws, regulations, standards, and publications

Impact #1

Significant enhancement in customer service spectrum

Impact #2

Quick access to project-related documents

Impact #3

Efficient management of knowledge sources such as laws, regulations, standards, and publications

Benefit #1	Reduced time to place orders
Benefit #2	Lowered risk of incorrect orders
Benefit #3	Improved speed of customer service

Benefit #1

Reduced time to place orders

Benefit #2

Lowered risk of incorrect orders

Benefit #3

Improved speed of customer service

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Overview

BUTEC: Knowledge Pool for Consultants

Operational Impact

Quantitative Benefit