Sisense
Case Studies
Businessolver's Integration of Sisense for Enhanced Data Analytics and Reporting
Overview
Businessolver's Integration of Sisense for Enhanced Data Analytics and ReportingSisense |
Analytics & Modeling - Big Data Analytics Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Professional Service Software | |
Business Operation Quality Assurance Sales & Marketing | |
Software Design & Engineering Services System Integration Training | |
Operational Impact
From the point of the first install to having a fully deployed implementation available to end users took just a few months. What once took a large number of employees trying to pull various data sources into Excel spreadsheets that didn’t have accurate data, now is handled by just one person with significantly greater accuracy. | |
There was some small, natural resistance to change during the initial deployment, but after just a small amount of training, the users couldn’t dive in fast enough. More and more people are making use of Sisense today either directly or indirectly through the reports that are generated through Sisense. There are about 25 internal users which consist of the executive team and what they call “circle” leads. These reports are then circulated out to their circle team members who use the results to plan their days. Virtually every employee gets the benefit of the Sisense reports. | |
Although external users do not currently have direct access to Sisense dashboards, they do receive regularly scheduled reports that are generated and sent by email. Accounting users can now track minutes and billing while call center users watch call volume and efficiency. The service center users monitor their various challenges and where they are happening so they can work to prevent them from happening again. They are using it to monitor their clients “temperature” on a daily basis for any points that need to be addressed. The sales team uses Sisense to track sales opportunities; there are seven rounds in their sales cycle, so with Sisense’s help, they are able to manage and monitor the sales cycles and anticipate internal loads for the various implementation steps of deploying a new client. | |
Quantitative Benefit
Time spent generating reports cut by 25% | |
Save 1 man hour per person, per day, company-wide | |
10x increase in reporting consistency between departments | |