LogicMonitor Case Studies Bupa Improves Healthcare Efficiency by Streamlining IT with LogicMonitor

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	Bupa Improves Healthcare Efficiency by Streamlining IT with LogicMonitor LogicMonitor

Bupa Improves Healthcare Efficiency by Streamlining IT with LogicMonitor

LogicMonitor

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Services	System Integration
Challenge	Bupa, a healthcare leader in Australia and New Zealand, was facing challenges in managing its vast network infrastructure, especially after completing a series of acquisitions in 2017. The company was using multiple different tools across different organizations for monitoring, leading to inefficiencies and increased costs. The IT team recognized the need to consolidate these tools into a single, more efficient solution that could potentially be used across all their organizations. The goal was to streamline network operations, save money, and improve management efficiency. Read More
About Customer	Bupa is a leading healthcare organization in Australia and New Zealand, committed to helping people live longer, healthier, and happier lives. The organization has a broad range of services, including aged care and retirement, dental, optical, health insurance, and more. With 22,000 employees, Bupa serves more than four million customers. The organization relies on a vast network infrastructure to support its key operations. In 2017, Bupa completed a series of acquisitions, which led to the need for streamlining its network operations and saving money. Read More
Solution	Bupa chose the LogicMonitor Platform as it offered the best combination of efficiency and cost savings. The platform was deployed across two main data centers, monitoring approximately 900 on-premises devices in conjunction with its Microsoft Azure cloud services. The IT team was able to quickly consolidate three of its existing tools, including Cacti Network Monitoring, Nagios, and SolarWinds IT Monitoring. LogicMonitor’s software-as-a-service (SaaS) offering made it fast and easy to ramp up the solution. Bupa also integrated LogicMonitor with its ServiceNow Event Management module, and is exploring expanding the integration with its configuration management database (CMDB). Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Services

System Integration

Challenge

Bupa, a healthcare leader in Australia and New Zealand, was facing challenges in managing its vast network infrastructure, especially after completing a series of acquisitions in 2017. The company was using multiple different tools across different organizations for monitoring, leading to inefficiencies and increased costs. The IT team recognized the need to consolidate these tools into a single, more efficient solution that could potentially be used across all their organizations. The goal was to streamline network operations, save money, and improve management efficiency.

About Customer

Bupa is a leading healthcare organization in Australia and New Zealand, committed to helping people live longer, healthier, and happier lives. The organization has a broad range of services, including aged care and retirement, dental, optical, health insurance, and more. With 22,000 employees, Bupa serves more than four million customers. The organization relies on a vast network infrastructure to support its key operations. In 2017, Bupa completed a series of acquisitions, which led to the need for streamlining its network operations and saving money.

Solution

Bupa chose the LogicMonitor Platform as it offered the best combination of efficiency and cost savings. The platform was deployed across two main data centers, monitoring approximately 900 on-premises devices in conjunction with its Microsoft Azure cloud services. The IT team was able to quickly consolidate three of its existing tools, including Cacti Network Monitoring, Nagios, and SolarWinds IT Monitoring. LogicMonitor’s software-as-a-service (SaaS) offering made it fast and easy to ramp up the solution. Bupa also integrated LogicMonitor with its ServiceNow Event Management module, and is exploring expanding the integration with its configuration management database (CMDB).

Impact #1	Consolidating disparate monitoring tools under LogicMonitor has helped Bupa streamline its operations, automate time-consuming processes, and improve IT efficiency.
Impact #2	The close integration between ServiceNow and LogicMonitor is bringing better visibility into the state of the infrastructure.
Impact #3	Bupa is now monitoring about 900 devices with LogicMonitor, and expects that number to increase to more than 1200 devices by the end of the year.

Impact #1

Consolidating disparate monitoring tools under LogicMonitor has helped Bupa streamline its operations, automate time-consuming processes, and improve IT efficiency.

Impact #2

The close integration between ServiceNow and LogicMonitor is bringing better visibility into the state of the infrastructure.

Impact #3

Bupa is now monitoring about 900 devices with LogicMonitor, and expects that number to increase to more than 1200 devices by the end of the year.

Benefit #1	LogicMonitor platform eliminated 3 separate tools that were monitoring 900 devices
Benefit #2	LogicMonitor was initially rolled out to 500 devices in the first 30 minutes

Benefit #1

LogicMonitor platform eliminated 3 separate tools that were monitoring 900 devices

Benefit #2

LogicMonitor was initially rolled out to 500 devices in the first 30 minutes

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Overview

Bupa Improves Healthcare Efficiency by Streamlining IT with LogicMonitor

Operational Impact

Quantitative Benefit