Domo Case Studies Building trust, nurturing curiosity, and driving growth with self-service data

Edit This Case Study Record

	Building trust, nurturing curiosity, and driving growth with self-service data Domo

Building trust, nurturing curiosity, and driving growth with self-service data

Domo

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Software
Applicable Functions	Business Operation
Use Cases	Inventory Management Predictive Maintenance Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services
Challenge	JAMF, the world’s largest Apple device deployment company, initially implemented DOMO to address challenges around fall-off within a critical customer journey. The company was looking for a tool that could help them make sense of their complex business and gain faster and more powerful insights to fuel their growth. The initial success of DOMO in resolving a critical customer journey issue sparked interest among the senior leadership, leading to the question, 'what else can we do with DOMO?' This marked the beginning of JAMF's journey with DOMO. Read More
About Customer	JAMF is the world’s largest Apple device deployment company. It has over 1300 employees worldwide and serves over 40,000 clients. The company manages over 18.6 million Apple devices for its clients. JAMF leverages data to understand its complex business and gain faster and more powerful insights to fuel its impressive growth. The company has a philosophy of using data to create better product experiences and services for its clients. It initially implemented DOMO to address challenges around fall-off within a critical customer journey. Read More
Solution	DOMO, a cloud-based business intelligence tool, was implemented by JAMF to empower its teams and create better product experiences and services for the company’s clients. DOMO has given JAMF a major lift beyond automation, inspiring individuals across departments to act on their own curiosity and use data to punch well above their weight. DOMO allows for a customized approach to business intelligence regardless of department. JAMF has created a team of department leaders or 'Force Multipliers' who have advanced their careers at JAMF by mastering DOMO, deploying ever-more sophisticated models, tools, and certified datasets that move the needle for JAMF. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Software

Applicable Functions

Business Operation

Use Cases

Inventory Management

Predictive Maintenance

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Challenge

JAMF, the world’s largest Apple device deployment company, initially implemented DOMO to address challenges around fall-off within a critical customer journey. The company was looking for a tool that could help them make sense of their complex business and gain faster and more powerful insights to fuel their growth. The initial success of DOMO in resolving a critical customer journey issue sparked interest among the senior leadership, leading to the question, 'what else can we do with DOMO?' This marked the beginning of JAMF's journey with DOMO.

About Customer

JAMF is the world’s largest Apple device deployment company. It has over 1300 employees worldwide and serves over 40,000 clients. The company manages over 18.6 million Apple devices for its clients. JAMF leverages data to understand its complex business and gain faster and more powerful insights to fuel its impressive growth. The company has a philosophy of using data to create better product experiences and services for its clients. It initially implemented DOMO to address challenges around fall-off within a critical customer journey.

Solution

DOMO, a cloud-based business intelligence tool, was implemented by JAMF to empower its teams and create better product experiences and services for the company’s clients. DOMO has given JAMF a major lift beyond automation, inspiring individuals across departments to act on their own curiosity and use data to punch well above their weight. DOMO allows for a customized approach to business intelligence regardless of department. JAMF has created a team of department leaders or 'Force Multipliers' who have advanced their careers at JAMF by mastering DOMO, deploying ever-more sophisticated models, tools, and certified datasets that move the needle for JAMF.

Impact #1	Increased speed to resolution for customer service tickets
Impact #2	Automation of manual processes, increasing speed and accuracy of reporting
Impact #3	Swift adoption of data culture across all global business units with clear leaders stepping up to use data

Impact #1

Increased speed to resolution for customer service tickets

Impact #2

Automation of manual processes, increasing speed and accuracy of reporting

Impact #3

Swift adoption of data culture across all global business units with clear leaders stepping up to use data

Benefit #1	650+ daily DOMO users
Benefit #2	40,000+ global customers
Benefit #3	18.6M JAMF managed Apple devices

Benefit #1

650+ daily DOMO users

Benefit #2

40,000+ global customers

Benefit #3

18.6M JAMF managed Apple devices

Download PDF Version

Overview

Building trust, nurturing curiosity, and driving growth with self-service data

Operational Impact

Quantitative Benefit