Qlik Case Studies Building a Culture of Data Literacy at UOB

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	Building a Culture of Data Literacy at UOB Qlik

Building a Culture of Data Literacy at UOB

Qlik

Technology Category	Analytics & Modeling - Data Mining Analytics & Modeling - Real Time Analytics
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Services	Data Science Services Training
Challenge	At UOB, the traditional approach to data discovery was a per-project process used for regular reporting purposes. Extracting data for these reports was often manual and time-consuming. The reports created were also often one-dimensional and not in real-time as there were limitations when analyzing historical data on Excel files. The bank wanted to make data discovery more accessible, insightful, and relevant to business real-time needs. They also wanted to create a culture driven by data analytics across the organization. Read More
About Customer	United Overseas Bank (UOB) is a multinational banking organization headquartered in Singapore, with branches mostly found in most Southeast Asian countries. Known for its corporate banking services, the bank also offers a comprehensive range of personal and commercial banking services and treasury services. The bank's aim is to provide quality products and excellent customer service. As part of its digital transformation journey, UOB has been focusing on data discovery and analytics. The bank's Big Data Analytics Centre supports advanced analytics for UOB at an enterprise-wide level, in Singapore and globally. Read More
Solution	To make data discovery more accessible, insightful, and relevant to business real-time needs, UOB partnered with Qlik to create a dashboard that enables their colleagues to have access to the data at any time and to be able to glean valuable and actionable insights within minutes. They also worked with Qlik to customize the dashboard for UOB’s needs. Given that the dashboard would be used not only by data scientists but also new users, it was important to ensure the solution was instinctive and easy to navigate without compromising on capabilities. UOB also created an enterprise-wide training program that went beyond data analytics into topics such as data literacy and data governance. The bank used historical data sets from their businesses to reflect the types of data they would handle in their day-to-day work. Qlik also provided online courses to guide UOB employees through the dashboard’s advanced features and on how they can optimize the service to glean deeper insights behind the data. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Data Mining

Analytics & Modeling - Real Time Analytics

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Services

Data Science Services

Training

Challenge

At UOB, the traditional approach to data discovery was a per-project process used for regular reporting purposes. Extracting data for these reports was often manual and time-consuming. The reports created were also often one-dimensional and not in real-time as there were limitations when analyzing historical data on Excel files. The bank wanted to make data discovery more accessible, insightful, and relevant to business real-time needs. They also wanted to create a culture driven by data analytics across the organization.

About Customer

United Overseas Bank (UOB) is a multinational banking organization headquartered in Singapore, with branches mostly found in most Southeast Asian countries. Known for its corporate banking services, the bank also offers a comprehensive range of personal and commercial banking services and treasury services. The bank's aim is to provide quality products and excellent customer service. As part of its digital transformation journey, UOB has been focusing on data discovery and analytics. The bank's Big Data Analytics Centre supports advanced analytics for UOB at an enterprise-wide level, in Singapore and globally.

Solution

To make data discovery more accessible, insightful, and relevant to business real-time needs, UOB partnered with Qlik to create a dashboard that enables their colleagues to have access to the data at any time and to be able to glean valuable and actionable insights within minutes. They also worked with Qlik to customize the dashboard for UOB’s needs. Given that the dashboard would be used not only by data scientists but also new users, it was important to ensure the solution was instinctive and easy to navigate without compromising on capabilities. UOB also created an enterprise-wide training program that went beyond data analytics into topics such as data literacy and data governance. The bank used historical data sets from their businesses to reflect the types of data they would handle in their day-to-day work. Qlik also provided online courses to guide UOB employees through the dashboard’s advanced features and on how they can optimize the service to glean deeper insights behind the data.

Impact #1	UOB has been able to change the way they look at data discovery, making it more accessible, insightful, and relevant to business real-time needs.
Impact #2	The bank has been able to implement a new enterprise platform and provide the training needed to not only upskill but also create a culture driven by data analytics.
Impact #3	Through proof-of-concepts (POCs) with different business units, UOB introduced the idea of data discovery as a more insightful way of looking at numbers and statistics.

Impact #1

UOB has been able to change the way they look at data discovery, making it more accessible, insightful, and relevant to business real-time needs.

Impact #2

The bank has been able to implement a new enterprise platform and provide the training needed to not only upskill but also create a culture driven by data analytics.

Impact #3

Through proof-of-concepts (POCs) with different business units, UOB introduced the idea of data discovery as a more insightful way of looking at numbers and statistics.

Benefit #1	By the end of Aug 2018, UOB has trained over 350 employees in their head office in Singapore.
Benefit #2	Over the next year, they’ll be expanding training to their international subsidiaries such as those in ASEAN, where they have a strong network.

Benefit #1

By the end of Aug 2018, UOB has trained over 350 employees in their head office in Singapore.

Benefit #2

Over the next year, they’ll be expanding training to their international subsidiaries such as those in ASEAN, where they have a strong network.

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Overview

Building a Culture of Data Literacy at UOB

Operational Impact

Quantitative Benefit