IBM Case Studies Building a centralized competency library to help attract, retain and develop talent

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	Building a centralized competency library to help attract, retain and develop talent IBM

Building a centralized competency library to help attract, retain and develop talent

IBM

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources
Use Cases	Personnel Tracking & Monitoring
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Orlando Health, a private, not-for-profit healthcare network based in Florida, was facing challenges in managing competencies for its thousands of healthcare employees in a fast-changing clinical environment. The introduction of new specialized technologies in the healthcare industry, particularly in nursing, demanded additional training and qualifications for healthcare personnel, increasing the risk of skills shortages in important areas. The organization was looking for ways to improve its ability to attract, retain and develop talent. As a first step toward gaining deeper insight into talent across the organization, Orlando Health deployed a learning management system (LMS) from Cornerstone OnDemand. However, the organization needed a fresh competency library. Read More
About Customer	Orlando Health is a private, not-for-profit healthcare network based in Orlando, Florida. The organization has more than 15,000 employees and 2,000 physicians who offer advanced medical treatments and procedures to nearly two million Central Florida residents and 4,500 international visitors annually. The US healthcare industry is changing faster than ever, and clinical practices are becoming more intricate and specialized. This has led to the introduction of new specialized technologies, particularly in nursing, which have driven dramatic improvements in care outcomes. However, these technologies demand additional training and qualifications for healthcare personnel, increasing the risk of skills shortages in important areas. Read More
Solution	Orlando Health selected IBM Kenexa Talent Frameworks—a comprehensive competency library with ready-to-use job descriptions, proficiency-based behavioral statements, development goals, and more. To provide advanced performance management capabilities, the organization also selected IBM Kenexa Competency Manager on Cloud—helping it to better manage and updated its competency data to support its people. Working together with a team from IBM, Orlando Health is creating a customized feed between its Cornerstone OnDemand LMS and IBM Kenexa Talent Frameworks—enabling it to populate the LMS with the latest competencies for each role. By following a best-practice approach, Orlando Health ensures that all new competency items are fully validated by the organization’s leadership, helping to ensure compliance with regulatory requirements. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Use Cases

Personnel Tracking & Monitoring

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Orlando Health, a private, not-for-profit healthcare network based in Florida, was facing challenges in managing competencies for its thousands of healthcare employees in a fast-changing clinical environment. The introduction of new specialized technologies in the healthcare industry, particularly in nursing, demanded additional training and qualifications for healthcare personnel, increasing the risk of skills shortages in important areas. The organization was looking for ways to improve its ability to attract, retain and develop talent. As a first step toward gaining deeper insight into talent across the organization, Orlando Health deployed a learning management system (LMS) from Cornerstone OnDemand. However, the organization needed a fresh competency library.

About Customer

Orlando Health is a private, not-for-profit healthcare network based in Orlando, Florida. The organization has more than 15,000 employees and 2,000 physicians who offer advanced medical treatments and procedures to nearly two million Central Florida residents and 4,500 international visitors annually. The US healthcare industry is changing faster than ever, and clinical practices are becoming more intricate and specialized. This has led to the introduction of new specialized technologies, particularly in nursing, which have driven dramatic improvements in care outcomes. However, these technologies demand additional training and qualifications for healthcare personnel, increasing the risk of skills shortages in important areas.

Solution

Orlando Health selected IBM Kenexa Talent Frameworks—a comprehensive competency library with ready-to-use job descriptions, proficiency-based behavioral statements, development goals, and more. To provide advanced performance management capabilities, the organization also selected IBM Kenexa Competency Manager on Cloud—helping it to better manage and updated its competency data to support its people. Working together with a team from IBM, Orlando Health is creating a customized feed between its Cornerstone OnDemand LMS and IBM Kenexa Talent Frameworks—enabling it to populate the LMS with the latest competencies for each role. By following a best-practice approach, Orlando Health ensures that all new competency items are fully validated by the organization’s leadership, helping to ensure compliance with regulatory requirements.

Impact #1	With a single, centrally managed competency library at the heart of its talent management process, Orlando Health will be better placed than ever to attract, retain and develop talent across the organization.
Impact #2	In the future, managers at Orlando Health will be able to see each person’s competencies, goals and progress toward new qualifications via a single dashboard in the LMS.
Impact #3	Orlando Health is confident that its new approach to competency management will reduce the cost and complexity of complying with ever-changing regulatory requirements.

Impact #1

With a single, centrally managed competency library at the heart of its talent management process, Orlando Health will be better placed than ever to attract, retain and develop talent across the organization.

Impact #2

In the future, managers at Orlando Health will be able to see each person’s competencies, goals and progress toward new qualifications via a single dashboard in the LMS.

Impact #3

Orlando Health is confident that its new approach to competency management will reduce the cost and complexity of complying with ever-changing regulatory requirements.

Benefit #1	15,000 employees managed with a single competency library
Benefit #2	Reduces manual administration requirements and facilitates compliance
Benefit #3	Enhances talent development, encouraging higher employee retention rates

Benefit #1

15,000 employees managed with a single competency library

Benefit #2

Reduces manual administration requirements and facilitates compliance

Benefit #3

Enhances talent development, encouraging higher employee retention rates

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Overview

Building a centralized competency library to help attract, retain and develop talent

Operational Impact

Quantitative Benefit