Case Studies Build-A-Bear Workshop® keeps hugs, fun and friendships flowing worldwide with Manhattan solutions

Edit This Case Study Record

	Build-A-Bear Workshop® keeps hugs, fun and friendships flowing worldwide with Manhattan solutions

Build-A-Bear Workshop® keeps hugs, fun and friendships flowing worldwide with Manhattan solutions

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Track & Trace of Assets Warehouse Automation
Services	Software Design & Engineering Services System Integration
Challenge	Build-A-Bear Workshop was challenged to reduce costs while continuing to deliver high levels of service. The company needed to move away from average-based management and focus on exceptional cases where too much was spent moving particular items. This required a solution that could holistically manage warehouse components and provide visibility and information across the supply chain. Read More
About Customer	Build-A-Bear Workshop, Inc. is the only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. In a little more than a decade, the company has grown from a single location to an operation that includes more than 408 stores in 19 countries. To keep up with increased sales growth while continuing to deliver an excellent retail experience for its Guests, Build-A-Bear Workshop® built a global supply chain network that handles between 4,000 and 7,000 active SKUs and includes three main distribution centers in the United States, Canada, and the United Kingdom as well as 10 franchisee service centers around the world. Read More
Solution	Build-A-Bear Workshop selected Manhattan Associates’ Warehouse Management and Extended Enterprise Management solutions based on their ease of implementation, integration with in-house capabilities, and ability to holistically manage warehouse components. The solutions provided a comprehensive platform for managing space, people, inventory, and equipment. Extended Enterprise Management was particularly valued for its ability to drive down exceptions for newly developed routes or recently added vendors. The implementation was on time and on budget, with the Warehouse Management solution launched to approximately 150 users and Extended Enterprise Management rolled out to 30 vendors, covering 97% of the company's volume. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Track & Trace of Assets

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Challenge

Build-A-Bear Workshop was challenged to reduce costs while continuing to deliver high levels of service. The company needed to move away from average-based management and focus on exceptional cases where too much was spent moving particular items. This required a solution that could holistically manage warehouse components and provide visibility and information across the supply chain.

About Customer

Build-A-Bear Workshop, Inc. is the only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. In a little more than a decade, the company has grown from a single location to an operation that includes more than 408 stores in 19 countries. To keep up with increased sales growth while continuing to deliver an excellent retail experience for its Guests, Build-A-Bear Workshop® built a global supply chain network that handles between 4,000 and 7,000 active SKUs and includes three main distribution centers in the United States, Canada, and the United Kingdom as well as 10 franchisee service centers around the world.

Solution

Build-A-Bear Workshop selected Manhattan Associates’ Warehouse Management and Extended Enterprise Management solutions based on their ease of implementation, integration with in-house capabilities, and ability to holistically manage warehouse components. The solutions provided a comprehensive platform for managing space, people, inventory, and equipment. Extended Enterprise Management was particularly valued for its ability to drive down exceptions for newly developed routes or recently added vendors. The implementation was on time and on budget, with the Warehouse Management solution launched to approximately 150 users and Extended Enterprise Management rolled out to 30 vendors, covering 97% of the company's volume.

Impact #1	Build-A-Bear Workshop successfully uses Extended Enterprise Management for accurate vendor score carding and compliance, also applying it to general risk and interruption exposure.
Impact #2	The company realized immediate cost reductions as it was no longer necessary to label cartons at points of arrival. Vendors now generate labels through Extended Enterprise Management before shipping products.
Impact #3	Extended Enterprise Management brought perfect clarity to inventory management, allowing the company to optimize shipments and improve capacity consideration for constraints downstream in the supply chain.

Impact #1

Build-A-Bear Workshop successfully uses Extended Enterprise Management for accurate vendor score carding and compliance, also applying it to general risk and interruption exposure.

Impact #2

The company realized immediate cost reductions as it was no longer necessary to label cartons at points of arrival. Vendors now generate labels through Extended Enterprise Management before shipping products.

Impact #3

Extended Enterprise Management brought perfect clarity to inventory management, allowing the company to optimize shipments and improve capacity consideration for constraints downstream in the supply chain.

Benefit #1	97% of the company’s volume is managed through Extended Enterprise Management.
Benefit #2	The implementation was on time and on budget, meeting the company’s expectations.

Benefit #1

97% of the company’s volume is managed through Extended Enterprise Management.

Benefit #2

The implementation was on time and on budget, meeting the company’s expectations.

Download PDF Version

Overview

Build-A-Bear Workshop® keeps hugs, fun and friendships flowing worldwide with Manhattan solutions

Operational Impact

Quantitative Benefit