DocuWare Case Studies Buffalo Rock Streamlines Document Processing with DocuWare

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	Buffalo Rock Streamlines Document Processing with DocuWare DocuWare

Buffalo Rock Streamlines Document Processing with DocuWare

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	System Integration
Challenge	Buffalo Rock, a family-owned business founded in 1901, produces and bottles a variety of soft drinks, selling to approximately 19,000 customers in three different states. With 14 divisions and over 2,150 employees, the company also purchases items from 5,000 suppliers. This massive operation requires a large volume of document processing and record keeping, which prompted Buffalo Rock to start digitizing as early as 1999. However, certain key tasks in the Document Imaging and the Accounts Payable Departments remained manual. The company used to print all their emails and then scan them to input them into their previous system. The Accounts Payable department had to re-key everything the Document Imaging department had already keyed in. As the volume of documents grew, so did the manual processing, affecting productivity and causing delays. Read More
About Customer	Buffalo Rock Company is a family-owned business that was founded in 1901. The company produces and bottles a variety of soft drinks, which it sells to approximately 19,000 customers in three different states. With 14 divisions and over 2,150 employees, the company also purchases items from 5,000 suppliers, including Starbucks and others. This massive operation requires a large volume of document processing and record keeping. The company started digitizing as early as 1999 to manage the large volume of documents. However, certain key tasks in the Document Imaging and the Accounts Payable Departments remained manual, leading to inefficiencies and delays. Read More
Solution	Buffalo Rock assessed several solutions and chose DocuWare for its ability to integrate with Oracle’s accounting software and link the two key systems, eliminating the extra manual entry. The company also integrated DocuWare with Outlook, customizing it to their specific needs. For example, when importing Outlook emails, DocuWare would attach not only the invoices but also other items such as pictures. Buffalo Rock did not need this feature and customized the set up to avoid that. Now, DocuWare creates an Oracle-stored link so that when Accounts Payable staff needs to process invoices, they open the emails and click on the links — and then approve or reject items. The integration also resulted in savings on paper and ink. The success with DocuWare encouraged Buffalo Rock to consider further integrations with other systems being used by other departments. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

System Integration

Challenge

Buffalo Rock, a family-owned business founded in 1901, produces and bottles a variety of soft drinks, selling to approximately 19,000 customers in three different states. With 14 divisions and over 2,150 employees, the company also purchases items from 5,000 suppliers. This massive operation requires a large volume of document processing and record keeping, which prompted Buffalo Rock to start digitizing as early as 1999. However, certain key tasks in the Document Imaging and the Accounts Payable Departments remained manual. The company used to print all their emails and then scan them to input them into their previous system. The Accounts Payable department had to re-key everything the Document Imaging department had already keyed in. As the volume of documents grew, so did the manual processing, affecting productivity and causing delays.

About Customer

Buffalo Rock Company is a family-owned business that was founded in 1901. The company produces and bottles a variety of soft drinks, which it sells to approximately 19,000 customers in three different states. With 14 divisions and over 2,150 employees, the company also purchases items from 5,000 suppliers, including Starbucks and others. This massive operation requires a large volume of document processing and record keeping. The company started digitizing as early as 1999 to manage the large volume of documents. However, certain key tasks in the Document Imaging and the Accounts Payable Departments remained manual, leading to inefficiencies and delays.

Solution

Buffalo Rock assessed several solutions and chose DocuWare for its ability to integrate with Oracle’s accounting software and link the two key systems, eliminating the extra manual entry. The company also integrated DocuWare with Outlook, customizing it to their specific needs. For example, when importing Outlook emails, DocuWare would attach not only the invoices but also other items such as pictures. Buffalo Rock did not need this feature and customized the set up to avoid that. Now, DocuWare creates an Oracle-stored link so that when Accounts Payable staff needs to process invoices, they open the emails and click on the links — and then approve or reject items. The integration also resulted in savings on paper and ink. The success with DocuWare encouraged Buffalo Rock to consider further integrations with other systems being used by other departments.

Impact #1	Creating a seamless link between the Document Imaging and Accounts Payable departments resulted in significant time savings.
Impact #2	The staff no longer prints and scans 300 multi-page emails in an average day or up to 700 a day towards the end of the month.
Impact #3	The integration also resulted in savings on paper and ink.

Impact #1

Creating a seamless link between the Document Imaging and Accounts Payable departments resulted in significant time savings.

Impact #2

The staff no longer prints and scans 300 multi-page emails in an average day or up to 700 a day towards the end of the month.

Impact #3

The integration also resulted in savings on paper and ink.

Benefit #1	The Accounts Payable Department and Document Imaging department have a combined savings of over 8 man hours a day.
Benefit #2	Currently, Buffalo Rock stores close to 50,000 documents, processing over 5,000 invoices monthly.
Benefit #3	The company used to go through a case of paper a week, which has now been significantly reduced.

Benefit #1

The Accounts Payable Department and Document Imaging department have a combined savings of over 8 man hours a day.

Benefit #2

Currently, Buffalo Rock stores close to 50,000 documents, processing over 5,000 invoices monthly.

Benefit #3

The company used to go through a case of paper a week, which has now been significantly reduced.

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Overview

Buffalo Rock Streamlines Document Processing with DocuWare

Operational Impact

Quantitative Benefit