BeyondTrust
Case Studies
Bucks New University: An IT Department That Fully Serves Its Busy University Community
Overview
Bucks New University: An IT Department That Fully Serves Its Busy University CommunityBeyondTrust |
Application Infrastructure & Middleware - API Integration & Management | |
Education | |
System Integration | |
Operational Impact
The Bomgar solution has saved time for the IT staff by eliminating the need to physically go to the user’s location to provide support. | |
The solution has dramatically increased the University's first time fix rate to around 70 percent. | |
The solution has significantly reduced the need to escalate support calls to another level. | |
Quantitative Benefit
First time fix rate increased to around 70 percent. | |