NETSCOUT Case Studies Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT

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	Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT NETSCOUT

Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company’s Chief Information Officer (CIO) is promoting digital transformation initiatives to improve performance of the technologies used to efficiently deliver financial transactions for customers. These projects include undertaking lift-and-shift application workload migrations to software-defined networking (SDN) and hybrid cloud platforms. One IT team is overseeing implementation of several next-wave digital transformation projects, including updating the trading platform used by brokers in their client service centers to an intelligent, voice-based turret solution that includes Session Initiation Protocol (SIP) trunking and IT connectivity technology. While the company was widely using NETSCOUT for monitoring and Help Desk ticket troubleshooting across the business, the IT team responsible for the new trading platform did not use nGeniusONE. They instead relied on another vendor’s analytics and data sources, which had IT-perceived limitations regarding Unified Communications & Collaborations (UC&C) analytics and platform security. Read More
About Customer	This U.S.-based company provides banking, insurance, investment, mortgage, loan, and consumer financial services to more than 70 million worldwide customers. With billions of dollars in assets, the company prioritizes customer service experience at more than 5,000 branch locations, thousands of ATM’s, contact centers, and brokerages, as well as via on-line banking and mobile devices. The company is a long-time nGeniusONE customer, with numerous information technology (IT) users taking advantage of NETSCOUT® smart visibility and real-time analytics for proactive monitoring and troubleshooting across the business. Read More
Solution	The company is successfully addressing their digital transformation initiatives by expanding their smart data visibility from NETSCOUT. As a result, the business is fully capitalizing on the next-generation turret trading platform advancements by deploying NETSCOUT InfiniStreamNG (ISNG) appliances to transform network traffic monitored at 20+ brokerage locations and remote offices into smart data used by nGeniusONE for granular analysis of application performance. It was critical for IT to gain deep-dive UC&C performance analytics from granular monitoring of the voice-based trading platform. That is where nGeniusONE workflows really answered the call for IT, offering: Real-time Service Dashboard views into voice technology performance and service alert conditions, UC-specific Service Monitors (e.g., Media Monitor, SIP Monitor) providing views into customer-specific applications, Analysis of UC&C service enablers and protocols supporting trading platform performance across multiple call servers and all brokerage locations. The IT team collaborated with a dedicated NETSCOUT team to ensure the ISNG technology met company security safeguards required for production-level deployment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company’s Chief Information Officer (CIO) is promoting digital transformation initiatives to improve performance of the technologies used to efficiently deliver financial transactions for customers. These projects include undertaking lift-and-shift application workload migrations to software-defined networking (SDN) and hybrid cloud platforms. One IT team is overseeing implementation of several next-wave digital transformation projects, including updating the trading platform used by brokers in their client service centers to an intelligent, voice-based turret solution that includes Session Initiation Protocol (SIP) trunking and IT connectivity technology. While the company was widely using NETSCOUT for monitoring and Help Desk ticket troubleshooting across the business, the IT team responsible for the new trading platform did not use nGeniusONE. They instead relied on another vendor’s analytics and data sources, which had IT-perceived limitations regarding Unified Communications & Collaborations (UC&C) analytics and platform security.

About Customer

This U.S.-based company provides banking, insurance, investment, mortgage, loan, and consumer financial services to more than 70 million worldwide customers. With billions of dollars in assets, the company prioritizes customer service experience at more than 5,000 branch locations, thousands of ATM’s, contact centers, and brokerages, as well as via on-line banking and mobile devices. The company is a long-time nGeniusONE customer, with numerous information technology (IT) users taking advantage of NETSCOUT® smart visibility and real-time analytics for proactive monitoring and troubleshooting across the business.

Solution

The company is successfully addressing their digital transformation initiatives by expanding their smart data visibility from NETSCOUT. As a result, the business is fully capitalizing on the next-generation turret trading platform advancements by deploying NETSCOUT InfiniStreamNG (ISNG) appliances to transform network traffic monitored at 20+ brokerage locations and remote offices into smart data used by nGeniusONE for granular analysis of application performance. It was critical for IT to gain deep-dive UC&C performance analytics from granular monitoring of the voice-based trading platform. That is where nGeniusONE workflows really answered the call for IT, offering: Real-time Service Dashboard views into voice technology performance and service alert conditions, UC-specific Service Monitors (e.g., Media Monitor, SIP Monitor) providing views into customer-specific applications, Analysis of UC&C service enablers and protocols supporting trading platform performance across multiple call servers and all brokerage locations. The IT team collaborated with a dedicated NETSCOUT team to ensure the ISNG technology met company security safeguards required for production-level deployment.

Impact #1	Ensure quality customer experiences with new financial trading platform
Impact #2	Reduce risks of poor voice calls with in-depth visibility into SIP trunking and IT connectivity
Impact #3	The company is mitigating such risks by leveraging NETSCOUT smart visibility and nGeniusONE analytics to monitor how their new trading platform is performing at the client service center and remote brokerage locations.

Impact #1

Ensure quality customer experiences with new financial trading platform

Impact #2

Reduce risks of poor voice calls with in-depth visibility into SIP trunking and IT connectivity

Impact #3

The company is mitigating such risks by leveraging NETSCOUT smart visibility and nGeniusONE analytics to monitor how their new trading platform is performing at the client service center and remote brokerage locations.

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Overview

Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT

Operational Impact