Case Studies Bringing clients into the digital revolution via Atera’s App Center

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	Bringing clients into the digital revolution via Atera’s App Center

Bringing clients into the digital revolution via Atera’s App Center

Technology Category	Application Infrastructure & Middleware - API Integration & Management Cybersecurity & Privacy - Network Security Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service
Applicable Functions	Business Operation Quality Assurance
Use Cases	Cybersecurity Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Lauer3, a Canadian Managed IT Services Provider, faced the challenge of providing high-quality, low-cost IT services to small and medium-sized businesses (SMBs). As a small company with only four employees and one administrator, they needed to stay nimble and resourceful. Additionally, they had to find and deploy leading security solutions to meet various client needs. The company aimed to maintain a competitive edge by offering services at a lower price point, allowing their customers to allocate more budget to other necessities. To achieve this, Lauer3 needed a solution that would enable them to be proactive in addressing potential issues and provide a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products. Read More
About Customer	Lauer3 is a Canadian Managed IT Services Provider specializing in offering IT services to small and medium-sized businesses (SMBs). Their services include backup management for client data, computer deployments, server management, email, website management, hosting, and more. Despite having only four employees and one administrator, Lauer3 has successfully serviced many satisfied clients. Their small, nimble team allows them to offer services at a lower price point, enabling their customers to spend more on other essential needs. Lauer3 leverages Atera’s App Center to stay ahead of competitors and provide robust IT solutions efficiently. Read More
Solution	Lauer3 utilized Atera’s App Center to address their challenges. Specifically, they partnered with Emsisoft, which offers a multilayered suite of cybersecurity products. Through Atera, Lauer3 technicians set up real-time alerts to notify them of any errors with Emsisoft or when a new update needs to be patched. These alerts enable Lauer3 to be proactive and address potential issues before they escalate into problems for their customers. The App Center also allows Managed Service Providers (MSPs) like Lauer3 to deploy integrated software to managed devices, saving significant time on manual installation and patching. By leveraging Atera’s App Center, Lauer3 can offer more robust solutions while minimizing the time spent on provisioning and deploying partner solutions. This integration allows MSPs to monitor every aspect of their client's devices and networks, including the activity of Emsisoft, ensuring comprehensive IT management and security. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Cybersecurity & Privacy - Network Security

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Cybersecurity

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Lauer3, a Canadian Managed IT Services Provider, faced the challenge of providing high-quality, low-cost IT services to small and medium-sized businesses (SMBs). As a small company with only four employees and one administrator, they needed to stay nimble and resourceful. Additionally, they had to find and deploy leading security solutions to meet various client needs. The company aimed to maintain a competitive edge by offering services at a lower price point, allowing their customers to allocate more budget to other necessities. To achieve this, Lauer3 needed a solution that would enable them to be proactive in addressing potential issues and provide a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.

About Customer

Lauer3 is a Canadian Managed IT Services Provider specializing in offering IT services to small and medium-sized businesses (SMBs). Their services include backup management for client data, computer deployments, server management, email, website management, hosting, and more. Despite having only four employees and one administrator, Lauer3 has successfully serviced many satisfied clients. Their small, nimble team allows them to offer services at a lower price point, enabling their customers to spend more on other essential needs. Lauer3 leverages Atera’s App Center to stay ahead of competitors and provide robust IT solutions efficiently.

Solution

Lauer3 utilized Atera’s App Center to address their challenges. Specifically, they partnered with Emsisoft, which offers a multilayered suite of cybersecurity products. Through Atera, Lauer3 technicians set up real-time alerts to notify them of any errors with Emsisoft or when a new update needs to be patched. These alerts enable Lauer3 to be proactive and address potential issues before they escalate into problems for their customers. The App Center also allows Managed Service Providers (MSPs) like Lauer3 to deploy integrated software to managed devices, saving significant time on manual installation and patching. By leveraging Atera’s App Center, Lauer3 can offer more robust solutions while minimizing the time spent on provisioning and deploying partner solutions. This integration allows MSPs to monitor every aspect of their client's devices and networks, including the activity of Emsisoft, ensuring comprehensive IT management and security.

Impact #1	Lauer3 achieved real-time visibility into potential issues, allowing them to take proactive measures.
Impact #2	The company benefited from a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.
Impact #3	Significant time savings were realized when provisioning and deploying partner solutions, enhancing overall efficiency.

Impact #1

Lauer3 achieved real-time visibility into potential issues, allowing them to take proactive measures.

Impact #2

The company benefited from a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.

Impact #3

Significant time savings were realized when provisioning and deploying partner solutions, enhancing overall efficiency.

Benefit #1	5-star customer rating for speed and quality of support.

Benefit #1

5-star customer rating for speed and quality of support.

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Overview

Bringing clients into the digital revolution via Atera’s App Center

Operational Impact

Quantitative Benefit