NETSCOUT
Case Studies
Bringing Borderless Visibility to EMS Call Center Business
Overview
Bringing Borderless Visibility to EMS Call Center BusinessNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications Security & Public Safety | |
Logistics & Transportation Business Operation | |
Public Warning & Emergency Response Public Transportation Management | |
System Integration Software Design & Engineering Services | |
Operational Impact
Improved EMS service delivery to local citizens and first responders | |
On-schedule, business-ready EMS Call Center | |
The company is also better equipped to validate service performance in compliance with established SLAs, using nGeniusONE troubleshooting to address emerging issues in the EMS Call Center environment and identifying those occurring in customer environments. | |