Kissflow Case Studies Breaking Silos Across 40 Companies with Automation: A Case Study on The Ramco Group

Edit This Case Study Record

	Breaking Silos Across 40 Companies with Automation: A Case Study on The Ramco Group Kissflow

Breaking Silos Across 40 Companies with Automation: A Case Study on The Ramco Group

Kissflow

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries	Equipment & Machinery Packaging
Applicable Functions	Quality Assurance
Use Cases	Leasing Finance Automation Supply Chain Visibility
Services	Hardware Design & Engineering Services
Challenge	The Ramco Group, a conglomerate of over 40 companies operating within East Africa, faced several challenges in managing their business operations. The group used multiple tools for different operations, which instead of providing a unified structure, created silos. This lack of process uniformity made standardization difficult, with overlapping functions causing confusion over the right tool for the right job. The use of multiple tools also led to poor process visibility, preventing the leadership team from gaining a clear understanding of the enterprise’s business operations. Additionally, the group faced challenges in getting timely approvals due to the difficulty in tracking requests spread across different tools. Read More
About Customer	The Ramco Group is a conglomerate of over 40 companies operating within East Africa. The group started as a hardware store in Nairobi in 1948 and expanded into manufacturing, building materials, print and packaging, office and IT Distribution, services and trading, and real estate in Uganda, Tanzania, and Rwanda. The Ramco Group employs over 4,000 people and has an annual turnover above US$300 million. The group faced challenges in managing their business operations due to the use of multiple tools, which created silos and hindered process uniformity and visibility. Read More
Solution	To overcome these challenges, The Ramco Group sought a tool to streamline all its business processes and workflows. They chose Kissflow to set up processes across all their departments, from IT to Finance. Within a year, the group set up 85 processes, 400 integrations, 50 data sets, and 5 case systems using Kissflow. They automated key processes such as job outsourcing and IT hardware requests, which provided clear visibility on jobs outsourced to different locations, tracking of raw materials and daily production output, and standardization of hardware requests. The automation also enhanced user experience and helped the IT team maintain its compliance standards. The group plans to use Kissflow to consolidate reports, integrate it with other existing systems, and automate the reporting process. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Functional Applications - Manufacturing Execution Systems (MES)

Applicable Industries

Equipment & Machinery

Packaging

Applicable Functions

Quality Assurance

Use Cases

Leasing Finance Automation

Supply Chain Visibility

Services

Hardware Design & Engineering Services

Challenge

The Ramco Group, a conglomerate of over 40 companies operating within East Africa, faced several challenges in managing their business operations. The group used multiple tools for different operations, which instead of providing a unified structure, created silos. This lack of process uniformity made standardization difficult, with overlapping functions causing confusion over the right tool for the right job. The use of multiple tools also led to poor process visibility, preventing the leadership team from gaining a clear understanding of the enterprise’s business operations. Additionally, the group faced challenges in getting timely approvals due to the difficulty in tracking requests spread across different tools.

About Customer

The Ramco Group is a conglomerate of over 40 companies operating within East Africa. The group started as a hardware store in Nairobi in 1948 and expanded into manufacturing, building materials, print and packaging, office and IT Distribution, services and trading, and real estate in Uganda, Tanzania, and Rwanda. The Ramco Group employs over 4,000 people and has an annual turnover above US$300 million. The group faced challenges in managing their business operations due to the use of multiple tools, which created silos and hindered process uniformity and visibility.

Solution

To overcome these challenges, The Ramco Group sought a tool to streamline all its business processes and workflows. They chose Kissflow to set up processes across all their departments, from IT to Finance. Within a year, the group set up 85 processes, 400 integrations, 50 data sets, and 5 case systems using Kissflow. They automated key processes such as job outsourcing and IT hardware requests, which provided clear visibility on jobs outsourced to different locations, tracking of raw materials and daily production output, and standardization of hardware requests. The automation also enhanced user experience and helped the IT team maintain its compliance standards. The group plans to use Kissflow to consolidate reports, integrate it with other existing systems, and automate the reporting process.

Impact #1	The implementation of Kissflow in The Ramco Group's operations led to significant improvements. The automation of key processes provided clear visibility on jobs outsourced to different locations and tracking of raw materials and daily production output. It also standardized the process of hardware requests, enhancing user experience and helping the IT team maintain its compliance standards. The group was able to break the silos created by the use of multiple tools and achieve a unified structure for their business operations. The support from the Kissflow team was also highlighted as a key factor in making the transition smooth and fixing issues promptly.

Impact #1

The implementation of Kissflow in The Ramco Group's operations led to significant improvements. The automation of key processes provided clear visibility on jobs outsourced to different locations and tracking of raw materials and daily production output. It also standardized the process of hardware requests, enhancing user experience and helping the IT team maintain its compliance standards. The group was able to break the silos created by the use of multiple tools and achieve a unified structure for their business operations. The support from the Kissflow team was also highlighted as a key factor in making the transition smooth and fixing issues promptly.

Benefit #1	Saved 30+ hours per week
Benefit #2	Reduced the process cycle time by 35% - 45%
Benefit #3	Processed 2,500 items

Benefit #1

Saved 30+ hours per week

Benefit #2

Reduced the process cycle time by 35% - 45%

Benefit #3

Processed 2,500 items

Download PDF Version

Overview

Breaking Silos Across 40 Companies with Automation: A Case Study on The Ramco Group

Operational Impact

Quantitative Benefit