Metapack Case Studies brands4friends Uses MetaPack to Gear Up for International Competition

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	brands4friends Uses MetaPack to Gear Up for International Competition Metapack

brands4friends Uses MetaPack to Gear Up for International Competition

Metapack

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Supply Chain Visibility
Services	System Integration
Challenge	brands4friends, Germany’s first and largest shopping club for fashion & lifestyle products, was looking to optimize its shipping processes to aid international expansion. The company was using seven shipping modules from various providers, which was time-consuming and inefficient for the logistics department. The company also wanted to increase transparency in the supply chain, monitor shipping companies, and improve the shipping experience for customers. Read More
About Customer	brands4friends.de is Germany’s first and largest shopping club for fashion & lifestyle products, with currently over 7 million registered club members. In exclusive sales campaigns, brands4friends offers not only products from popular fashion and lifestyle brands, but also collections from selected newcomer labels. Members can look forward to a selection of articles from over 1,500 manufacturers that is updated twice each day. In addition to current collections from over-stocks as well as off-season goods, brands4friends regularly offers special collections and products from exclusive partnerships in its portfolio. brands4friends.de has been online since September 2007 and employs roughly 230 members of staff at its location in Berlin. The business is operated by Private Sale GmbH and has received numerous distinctions as both a company and employer. brands4friends is a subsidiary of eBay. Read More
Solution	brands4friends implemented MetaPack Manager combined with MetaPack Options. The solution’s work interface provides an overview of all processes concerning shipping. The software checks the capacity of all shipping partners and offers the opportunity to select the best shipping option available for each order. It also keeps track of the performance of the shipping partners assigned and compiles analysis based on pre-defined performance indicators. brands4friends can in turn feed this data into the company network, where it can then be made available and used for further business analysis. This newly acquired transparency in the supply chain has a major impact on the level of service at brands4friends. Thanks to the system’s standardised user interface, employees in customer care can track the status of all sent packages in real time. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Supply Chain Visibility

Services

System Integration

Challenge

brands4friends, Germany’s first and largest shopping club for fashion & lifestyle products, was looking to optimize its shipping processes to aid international expansion. The company was using seven shipping modules from various providers, which was time-consuming and inefficient for the logistics department. The company also wanted to increase transparency in the supply chain, monitor shipping companies, and improve the shipping experience for customers.

About Customer

brands4friends.de is Germany’s first and largest shopping club for fashion & lifestyle products, with currently over 7 million registered club members. In exclusive sales campaigns, brands4friends offers not only products from popular fashion and lifestyle brands, but also collections from selected newcomer labels. Members can look forward to a selection of articles from over 1,500 manufacturers that is updated twice each day. In addition to current collections from over-stocks as well as off-season goods, brands4friends regularly offers special collections and products from exclusive partnerships in its portfolio. brands4friends.de has been online since September 2007 and employs roughly 230 members of staff at its location in Berlin. The business is operated by Private Sale GmbH and has received numerous distinctions as both a company and employer. brands4friends is a subsidiary of eBay.

Solution

brands4friends implemented MetaPack Manager combined with MetaPack Options. The solution’s work interface provides an overview of all processes concerning shipping. The software checks the capacity of all shipping partners and offers the opportunity to select the best shipping option available for each order. It also keeps track of the performance of the shipping partners assigned and compiles analysis based on pre-defined performance indicators. brands4friends can in turn feed this data into the company network, where it can then be made available and used for further business analysis. This newly acquired transparency in the supply chain has a major impact on the level of service at brands4friends. Thanks to the system’s standardised user interface, employees in customer care can track the status of all sent packages in real time.

Impact #1	Transparency in the supply chain
Impact #2	Better overview of carrier performance
Impact #3	Significant time savings within the shipping process

Impact #1

Transparency in the supply chain

Impact #2

Better overview of carrier performance

Impact #3

Significant time savings within the shipping process

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Overview

brands4friends Uses MetaPack to Gear Up for International Competition

Operational Impact