NETSCOUT
Case Studies
BPO Operator Improves IT Efficiency by 80% with NETSCOUT
Overview
BPO Operator Improves IT Efficiency by 80% with NETSCOUTNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
Service Parts Management | |
System Integration | |
Operational Impact
Voice infrastructure issues resolved 80% faster with NETSCOUT, reducing the company’s agent impact hours. | |
NETSCOUT voice infrastructure monitoring reduces instances of high-severity calls. | |
Improved IT collaboration between Voice, UC, Network, and Telco teams and Level 1-to-4 customer support resources. | |
Quantitative Benefit
80% reduction in troubleshooting timeframes using the nGeniusONE solution with ASI smart data. | |
NETSCOUT solution payback in less than 1 year. | |