RingCentral Case Studies Bowman Trailer Leasing: Streamlining Communication and Saving Costs with IoT

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	Bowman Trailer Leasing: Streamlining Communication and Saving Costs with IoT RingCentral

Bowman Trailer Leasing: Streamlining Communication and Saving Costs with IoT

RingCentral

Technology Category	Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Specialty Vehicles Transportation
Use Cases	Leasing Finance Automation Personnel Tracking & Monitoring
Services	System Integration
Challenge	Bowman Trailer Leasing, a leading trailer rental company on the East Coast of the United States, was facing significant challenges with its outdated Avaya PBX phone system. The company, with its headquarters in Maryland and 32 locations across the East Coast, had a majority of its employees working remotely. The old system was proving to be inefficient and problematic, with over 30 employees attempting to share 16 voicemail boxes and none of the employees having direct lines. Additionally, scheduling technicians to service the PBX system was not only difficult but also expensive. The company was in dire need of a new phone system that would not only be cost-effective but also efficient and easy to manage, especially considering the company's IT Manager was the only IT staff member. Read More
About Customer	Bowman Trailer Leasing is a rental company that provides road trailers and containers for land, sea, and onsite storage. Founded in 1972, the company has grown to become the leading trailer rental company on the East Coast of the United States, with over 175 employees and 32 locations across 14 states. The company caters to Fortune 500 companies such as Wal-Mart, Pepsi, and Coca-Cola. The majority of its employees work remotely, with the company's headquarters located in Maryland. Read More
Solution	Bowman Trailer Leasing turned to RingCentral, a cloud-based phone system, to address its communication challenges. The company was able to eliminate individual PBX systems for each of its 32 locations, leading to significant cost savings. The company now uses RingCentral’s auto-receptionist feature for its central 800 number to transfer customers to the appropriate extensions, thereby reducing customer wait times. Prior to RingCentral, an expensive third-party dispatcher was used to answer these calls after normal business hours. The company was also able to eliminate all traditional fax lines, with staff in the accounting department particularly pleased about faxing via RingCentral as it allows them to keep copies for their records. The RingCentral mobile app has also simplified communication between employees and customers. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Specialty Vehicles

Transportation

Use Cases

Leasing Finance Automation

Personnel Tracking & Monitoring

Services

System Integration

Challenge

Bowman Trailer Leasing, a leading trailer rental company on the East Coast of the United States, was facing significant challenges with its outdated Avaya PBX phone system. The company, with its headquarters in Maryland and 32 locations across the East Coast, had a majority of its employees working remotely. The old system was proving to be inefficient and problematic, with over 30 employees attempting to share 16 voicemail boxes and none of the employees having direct lines. Additionally, scheduling technicians to service the PBX system was not only difficult but also expensive. The company was in dire need of a new phone system that would not only be cost-effective but also efficient and easy to manage, especially considering the company's IT Manager was the only IT staff member.

About Customer

Bowman Trailer Leasing is a rental company that provides road trailers and containers for land, sea, and onsite storage. Founded in 1972, the company has grown to become the leading trailer rental company on the East Coast of the United States, with over 175 employees and 32 locations across 14 states. The company caters to Fortune 500 companies such as Wal-Mart, Pepsi, and Coca-Cola. The majority of its employees work remotely, with the company's headquarters located in Maryland.

Solution

Bowman Trailer Leasing turned to RingCentral, a cloud-based phone system, to address its communication challenges. The company was able to eliminate individual PBX systems for each of its 32 locations, leading to significant cost savings. The company now uses RingCentral’s auto-receptionist feature for its central 800 number to transfer customers to the appropriate extensions, thereby reducing customer wait times. Prior to RingCentral, an expensive third-party dispatcher was used to answer these calls after normal business hours. The company was also able to eliminate all traditional fax lines, with staff in the accounting department particularly pleased about faxing via RingCentral as it allows them to keep copies for their records. The RingCentral mobile app has also simplified communication between employees and customers.

Impact #1	The implementation of RingCentral has not only led to significant cost savings for Bowman Trailer Leasing but also improved communication between employees and customers. The use of the RingCentral mobile app has simplified communication, leading to reduced hold times and improved customer relations. The auto-receptionist feature has also reduced customer wait times, leading to improved customer service. The elimination of traditional fax lines has also streamlined operations, particularly in the accounting department where staff can now keep copies of faxes for their records.

Impact #1

The implementation of RingCentral has not only led to significant cost savings for Bowman Trailer Leasing but also improved communication between employees and customers. The use of the RingCentral mobile app has simplified communication, leading to reduced hold times and improved customer relations. The auto-receptionist feature has also reduced customer wait times, leading to improved customer service. The elimination of traditional fax lines has also streamlined operations, particularly in the accounting department where staff can now keep copies of faxes for their records.

Benefit #1	Eliminated individual PBX systems for each of its 32 locations
Benefit #2	Reduced customer wait times with the use of RingCentral’s auto-receptionist feature
Benefit #3	Eliminated all traditional fax lines

Benefit #1

Eliminated individual PBX systems for each of its 32 locations

Benefit #2

Reduced customer wait times with the use of RingCentral’s auto-receptionist feature

Benefit #3

Eliminated all traditional fax lines

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Overview

Bowman Trailer Leasing: Streamlining Communication and Saving Costs with IoT

Operational Impact

Quantitative Benefit