Case Studies Boosting Warranty Reimbursements by 990%: A Case Study on Heyl Truck Lines

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	Boosting Warranty Reimbursements by 990%: A Case Study on Heyl Truck Lines

Boosting Warranty Reimbursements by 990%: A Case Study on Heyl Truck Lines

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Fleet Management Systems (FMS)
Applicable Industries	Automotive Specialty Vehicles
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Fleet Management Transportation Simulation
Services	System Integration
Challenge	Heyl Truck Lines, an award-winning truck carrier based in Akron, Iowa, was in search of a maintenance software system that could integrate with their existing fleet management software, McLeod Loadmaster, and enhance their maintenance automation capabilities. The company, which operates a fleet of 1,700 assets and specializes in temperature-controlled commodities and dry freight, aimed to improve in three key areas: predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility. Prior to implementing the Cetaris fleet maintenance software, Heyl was relying on a manual and memory-based system to flag and process warranty claims. This system was not only inefficient but also prone to human error, leading to missed warranty claims whenever the Service Writer forgot to flag them. Additionally, the manual system required road breakdown and shop personnel to understand warranty agreements across multiple suppliers, increasing the risk of warranty dollars slipping through the cracks unclaimed. Read More
About Customer	Heyl Truck Lines is an award-winning truck carrier based in Akron, Iowa. The company operates a fleet of 1,700 assets and specializes in hauling freight across the United States and Canada. Their freight primarily consists of temperature-controlled commodities and dry freight. In 2020, they embarked on a mission to find a software system that could integrate with their existing fleet management software solution, McLeod Loadmaster, and extend their maintenance automation capabilities. The company was particularly interested in improving their predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility. Read More
Solution	Heyl Truck Lines adopted the Cetaris fleet maintenance software to address their challenges. The software has helped the company to continuously increase profitability across multiple areas, with the warranty module being a significant contributor. The Cetaris software has automated the process of flagging and processing warranty claims, eliminating the risk of human error and ensuring that no warranty dollars go unclaimed. A year after implementing the Cetaris warranty module, Heyl has seen a staggering 990% increase in warranty reimbursement between OEM, extended, and policy warranty. The company continues to explore new ways to fine-tune their maintenance operations, increase connectivity with integration, and improve their ROI with Cetaris. They are also preparing to implement part replacement warranty to further enhance warranty gains. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Automotive

Specialty Vehicles

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Fleet Management

Transportation Simulation

Services

System Integration

Challenge

Heyl Truck Lines, an award-winning truck carrier based in Akron, Iowa, was in search of a maintenance software system that could integrate with their existing fleet management software, McLeod Loadmaster, and enhance their maintenance automation capabilities. The company, which operates a fleet of 1,700 assets and specializes in temperature-controlled commodities and dry freight, aimed to improve in three key areas: predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility. Prior to implementing the Cetaris fleet maintenance software, Heyl was relying on a manual and memory-based system to flag and process warranty claims. This system was not only inefficient but also prone to human error, leading to missed warranty claims whenever the Service Writer forgot to flag them. Additionally, the manual system required road breakdown and shop personnel to understand warranty agreements across multiple suppliers, increasing the risk of warranty dollars slipping through the cracks unclaimed.

About Customer

Heyl Truck Lines is an award-winning truck carrier based in Akron, Iowa. The company operates a fleet of 1,700 assets and specializes in hauling freight across the United States and Canada. Their freight primarily consists of temperature-controlled commodities and dry freight. In 2020, they embarked on a mission to find a software system that could integrate with their existing fleet management software solution, McLeod Loadmaster, and extend their maintenance automation capabilities. The company was particularly interested in improving their predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility.

Solution

Heyl Truck Lines adopted the Cetaris fleet maintenance software to address their challenges. The software has helped the company to continuously increase profitability across multiple areas, with the warranty module being a significant contributor. The Cetaris software has automated the process of flagging and processing warranty claims, eliminating the risk of human error and ensuring that no warranty dollars go unclaimed. A year after implementing the Cetaris warranty module, Heyl has seen a staggering 990% increase in warranty reimbursement between OEM, extended, and policy warranty. The company continues to explore new ways to fine-tune their maintenance operations, increase connectivity with integration, and improve their ROI with Cetaris. They are also preparing to implement part replacement warranty to further enhance warranty gains.

Impact #1	The implementation of the Cetaris fleet maintenance software has brought about significant operational improvements for Heyl Truck Lines. The automation of the warranty claims process has eliminated the risk of human error and ensured that no warranty dollars go unclaimed. This has not only led to a significant increase in warranty reimbursements but also freed up the Service Writer and other personnel to focus on other important tasks. The software has also enhanced visibility into repair and productivity, enabling the company to make more informed decisions and further improve their operations. Heyl continues to explore new ways to leverage the software to fine-tune their maintenance operations and increase their ROI.

Impact #1

The implementation of the Cetaris fleet maintenance software has brought about significant operational improvements for Heyl Truck Lines. The automation of the warranty claims process has eliminated the risk of human error and ensured that no warranty dollars go unclaimed. This has not only led to a significant increase in warranty reimbursements but also freed up the Service Writer and other personnel to focus on other important tasks. The software has also enhanced visibility into repair and productivity, enabling the company to make more informed decisions and further improve their operations. Heyl continues to explore new ways to leverage the software to fine-tune their maintenance operations and increase their ROI.

Benefit #1	990% increase in warranty reimbursement between OEM, extended, and policy warranty within a year of implementing the Cetaris warranty module.
Benefit #2	133% annualized ROI in just over a year.

Benefit #1

990% increase in warranty reimbursement between OEM, extended, and policy warranty within a year of implementing the Cetaris warranty module.

Benefit #2

133% annualized ROI in just over a year.

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Overview

Boosting Warranty Reimbursements by 990%: A Case Study on Heyl Truck Lines

Operational Impact

Quantitative Benefit