AppFolio Case Studies Boosting Operational Efficiency through Automation: A Case Study on Stone & Browning

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	Boosting Operational Efficiency through Automation: A Case Study on Stone & Browning AppFolio

Boosting Operational Efficiency through Automation: A Case Study on Stone & Browning

AppFolio

Technology Category	Analytics & Modeling - Computer Vision Software
Applicable Industries	Buildings Finance & Insurance
Applicable Functions	Facility Management Sales & Marketing
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration Training
Challenge	Stone & Browning Property Management, a company operating a mixed portfolio of properties, was struggling with operational efficiency due to the lack of a robust property management software. The company, which manages over 1,000 units across Barre and Burlington area, was using Buildium and Propertyware, but these solutions were not meeting their needs. The company had a long-term vision of growing to 1,500 units and needed a technology solution that could scale with their vision. The lack of a professional property management company in their area added to their challenges. The company was also struggling with inefficient workflows, particularly in accounting and reporting, due to the large number of bills they had to manage across different buildings. Read More
About Customer	Stone & Browning Property Management is a property management company established in 2014 and based in Barre, Vermont. The company operates a mixed portfolio of properties ranging from smaller, multifamily apartment complexes and condo associations to commercial buildings. The company was founded by Mark Browning and Reuben Stone in their last year of college after seeing a need for professional property management in their hometown. The company now manages more than 1,000 units across the Barre and Burlington area and has 22 team members. The company prides itself on its customer service and aims to deliver a better experience to owners, investors, and residents. Read More
Solution	Stone & Browning turned to AppFolio Property Manager to increase their operational efficiency. The onboarding process was seamless and the team was able to start seeing the value of using a robust system quickly. The company used the Smart Bill Entry feature in AppFolio to quickly scan bills and automatically pre-populate things on the bill, which helped their finance department stay organized. They also leveraged automated marketing tools to save time and post vacancies faster. The company also provided self-service digital tools for their residents, enabling them to provide a frictionless experience that drove satisfaction and retention. The company also used AppFolio Investment Management, which provided transparency and accessibility for their owners and investors. AppFolio also automated and simplified a lot of manual processes, giving the team more time to focus on higher-value tasks. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Computer Vision Software

Applicable Industries

Buildings

Finance & Insurance

Applicable Functions

Facility Management

Sales & Marketing

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Training

Challenge

Stone & Browning Property Management, a company operating a mixed portfolio of properties, was struggling with operational efficiency due to the lack of a robust property management software. The company, which manages over 1,000 units across Barre and Burlington area, was using Buildium and Propertyware, but these solutions were not meeting their needs. The company had a long-term vision of growing to 1,500 units and needed a technology solution that could scale with their vision. The lack of a professional property management company in their area added to their challenges. The company was also struggling with inefficient workflows, particularly in accounting and reporting, due to the large number of bills they had to manage across different buildings.

About Customer

Stone & Browning Property Management is a property management company established in 2014 and based in Barre, Vermont. The company operates a mixed portfolio of properties ranging from smaller, multifamily apartment complexes and condo associations to commercial buildings. The company was founded by Mark Browning and Reuben Stone in their last year of college after seeing a need for professional property management in their hometown. The company now manages more than 1,000 units across the Barre and Burlington area and has 22 team members. The company prides itself on its customer service and aims to deliver a better experience to owners, investors, and residents.

Solution

Stone & Browning turned to AppFolio Property Manager to increase their operational efficiency. The onboarding process was seamless and the team was able to start seeing the value of using a robust system quickly. The company used the Smart Bill Entry feature in AppFolio to quickly scan bills and automatically pre-populate things on the bill, which helped their finance department stay organized. They also leveraged automated marketing tools to save time and post vacancies faster. The company also provided self-service digital tools for their residents, enabling them to provide a frictionless experience that drove satisfaction and retention. The company also used AppFolio Investment Management, which provided transparency and accessibility for their owners and investors. AppFolio also automated and simplified a lot of manual processes, giving the team more time to focus on higher-value tasks.

Impact #1	The implementation of AppFolio Property Manager has resulted in significant operational improvements for Stone & Browning. The company has been able to streamline complex workflows, particularly in accounting and reporting, through automation. The automated marketing tools have also saved time and made the process of posting vacancies faster and more efficient. The self-service digital tools have improved the customer experience, driving satisfaction and retention. The company has also been able to provide transparency and accessibility to their owners and investors through AppFolio Investment Management. The automation of manual processes has freed up the team's time to focus on higher-value tasks, making their jobs more fulfilling. The company also appreciates the customer service and responsiveness of AppFolio, which has helped them overcome obstacles and stay successful.

Impact #1

The implementation of AppFolio Property Manager has resulted in significant operational improvements for Stone & Browning. The company has been able to streamline complex workflows, particularly in accounting and reporting, through automation. The automated marketing tools have also saved time and made the process of posting vacancies faster and more efficient. The self-service digital tools have improved the customer experience, driving satisfaction and retention. The company has also been able to provide transparency and accessibility to their owners and investors through AppFolio Investment Management. The automation of manual processes has freed up the team's time to focus on higher-value tasks, making their jobs more fulfilling. The company also appreciates the customer service and responsiveness of AppFolio, which has helped them overcome obstacles and stay successful.

Benefit #1	Increase in units under management by 4X
Benefit #2	Increase in online payments by 90%

Benefit #1

Increase in units under management by 4X

Benefit #2

Increase in online payments by 90%

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Overview

Boosting Operational Efficiency through Automation: A Case Study on Stone & Browning

Operational Impact

Quantitative Benefit