AppFolio Case Studies Boosting Efficiency and Customer Experience: A Case Study on Berkshire Hathaway HomeServices Parks & Weisberg, Realtors

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	Boosting Efficiency and Customer Experience: A Case Study on Berkshire Hathaway HomeServices Parks & Weisberg, Realtors AppFolio

Boosting Efficiency and Customer Experience: A Case Study on Berkshire Hathaway HomeServices Parks & Weisberg, Realtors

AppFolio

Technology Category	Networks & Connectivity - 5G
Applicable Industries	Buildings Telecommunications
Applicable Functions	Facility Management Sales & Marketing
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration Training
Challenge	Berkshire Hathaway HomeServices Parks & Weisberg, Realtors, a family-owned business managing a diverse real estate portfolio, was struggling with the limitations of their existing property management system. The company had to use multiple systems and tools to manage different property types within their portfolio. These solutions were not only limited in their functionality but were also not user-friendly. This led to inefficiencies, wasted time, and communication breakdowns. The company was in dire need of a more robust, integrated system to streamline their operations and improve their efficiency. Read More
About Customer	Berkshire Hathaway HomeServices Parks & Weisberg, Realtors is a family-owned business established in 1952. Located in Kentucky and Indiana, the company manages a diverse portfolio of community associations, multifamily rentals, single-family homes, and commercial properties. The company has expanded its portfolio over the years and has evolved to meet the changing needs of the real estate market. The company prides itself on its diverse portfolio and is always looking for ways to improve its operations and customer service. Read More
Solution	The company decided to transition to AppFolio Property Manager, a single, integrated solution that could effectively manage their diverse real estate portfolio. AppFolio provided a platform where records for HOA, rental properties, tenants, vendors, and investors could all be accessed in one spot. This streamlined their processes, increased efficiency, and improved their ability to serve their customers. AppFolio also provided a human touch to customer service, with a dedicated person answering calls and actively seeking feedback to improve the user experience. The system also allowed the company to adapt quickly to changes in the real estate market due to the pandemic, with features like efficient communication tools and online payment options. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Applicable Industries

Buildings

Telecommunications

Applicable Functions

Facility Management

Sales & Marketing

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Training

Challenge

Berkshire Hathaway HomeServices Parks & Weisberg, Realtors, a family-owned business managing a diverse real estate portfolio, was struggling with the limitations of their existing property management system. The company had to use multiple systems and tools to manage different property types within their portfolio. These solutions were not only limited in their functionality but were also not user-friendly. This led to inefficiencies, wasted time, and communication breakdowns. The company was in dire need of a more robust, integrated system to streamline their operations and improve their efficiency.

About Customer

Berkshire Hathaway HomeServices Parks & Weisberg, Realtors is a family-owned business established in 1952. Located in Kentucky and Indiana, the company manages a diverse portfolio of community associations, multifamily rentals, single-family homes, and commercial properties. The company has expanded its portfolio over the years and has evolved to meet the changing needs of the real estate market. The company prides itself on its diverse portfolio and is always looking for ways to improve its operations and customer service.

Solution

The company decided to transition to AppFolio Property Manager, a single, integrated solution that could effectively manage their diverse real estate portfolio. AppFolio provided a platform where records for HOA, rental properties, tenants, vendors, and investors could all be accessed in one spot. This streamlined their processes, increased efficiency, and improved their ability to serve their customers. AppFolio also provided a human touch to customer service, with a dedicated person answering calls and actively seeking feedback to improve the user experience. The system also allowed the company to adapt quickly to changes in the real estate market due to the pandemic, with features like efficient communication tools and online payment options.

Impact #1	The transition to AppFolio Property Manager has brought about significant operational improvements for Berkshire Hathaway HomeServices Parks & Weisberg, Realtors. The company has been able to streamline its processes, resulting in increased efficiency and improved customer service. The integrated system has eliminated the need for multiple tools, reducing complexity and saving time. The company has also benefited from AppFolio's proactive customer service, which has helped them to quickly resolve issues and continuously improve their operations. The system's efficient communication tools and online payment options have also proved invaluable during the pandemic, allowing the company to adapt quickly to changing market conditions and continue to serve their customers effectively.

Impact #1

The transition to AppFolio Property Manager has brought about significant operational improvements for Berkshire Hathaway HomeServices Parks & Weisberg, Realtors. The company has been able to streamline its processes, resulting in increased efficiency and improved customer service. The integrated system has eliminated the need for multiple tools, reducing complexity and saving time. The company has also benefited from AppFolio's proactive customer service, which has helped them to quickly resolve issues and continuously improve their operations. The system's efficient communication tools and online payment options have also proved invaluable during the pandemic, allowing the company to adapt quickly to changing market conditions and continue to serve their customers effectively.

Benefit #1	75% increase in online payments
Benefit #2	Saved 3 hours per day on payments
Benefit #3	50% less time spent on inspections

Benefit #1

75% increase in online payments

Benefit #2

Saved 3 hours per day on payments

Benefit #3

50% less time spent on inspections

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Overview

Boosting Efficiency and Customer Experience: A Case Study on Berkshire Hathaway HomeServices Parks & Weisberg, Realtors

Operational Impact

Quantitative Benefit