Rash Curtis & Associates, a collections agency, was grappling with the challenge of losing significant agent call time daily to repetitive tasks such as comprehensive note-taking. The agents were required to swiftly move from one call to another, build relationships with consumers, and document each call meticulously, all without any assistance. This situation often led to a conflict between the need for detailed note-taking and maximizing call time within a day. Upon learning about Prodigal’s ProNotes, an AI-driven, real-time call summary assistant, Rash Curtis & Associates hypothesized that automated call note transcription could potentially reduce collection costs, standardize after-call notes, and proactively route calls to the most suitable collections teams.
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