Boosting Business Efficiency with Rapid Information Integration: A Case Study on Canon Marketing Japan Inc.

Canon Marketing Japan Inc., a subsidiary of the Canon Group, was grappling with the challenge of improving employee productivity and satisfaction by enhancing response times for crucial information systems. The company's IT headquarters, responsible for managing and operating mission-critical business applications used daily by approximately 4,000 of the 18,000 employees across various Canon Group companies, was facing increasing wait times due to the concentration of large volumes of transactions. The company had created a mechanism to utilize mission-critical systems as data warehouses, but the processing of data extracted through SQL queries was time-consuming, especially for complex commands. The system load gradually increased from January to December, with the last three months of the year experiencing particularly severe deterioration in response times. Despite regular system upgrades, the response times during peak periods started to deteriorate sooner than expected due to data and transaction volumes far exceeding estimates.

Canon Marketing Japan Inc. is a subsidiary of the Canon Group, established to oversee the electronics giant’s worldwide marketing activities and develop solutions combining Canon’s products and IT services. The company is responsible for managing and operating mission-critical business applications used daily by approximately 4,000 of the 18,000 employees across various Canon Group companies. The company's IT headquarters is tasked with the management and operation of these applications, which are essential tools in the business activities of the company, supporting management tasks, daily operations, and marketing.