Boost in Online Orders and Aftermarket Revenues for Atlas Copco

ACC and Digabit designed a multi-phase project to implement Documoto. ACC had eight different stakeholder organizations, and Digabit worked with each one to accurately incorporate their data. Each business unit felt like a partner in the process. Implementation was time critical, and the technical team faced strict deadlines. Atlas Copco staff, along with Digabit Professional Services, delivered on schedule. During the implementation phase, ACC discovered that it had much more technical content than originally thought. Connecting Documoto to ACC’s existing enterprise systems revealed a storehouse of information that wasn’t previously accessible. Digabit handled the document format conversions, and delivered an error-free database as the foundation of ACC’s new platform. The shopping cart built into Documoto’s Cloud Storefront enabled more robust online parts ordering. Atlas Copco branded the new online shop as Parts Online, a portal for dealers and equipment owners to easily access and order parts anytime, anywhere. Successful global implementation requires not only accurate documentation to support after-sales service, but an interface that users can easily comprehend. The Documoto platform—with its easily-navigated interface translated into 14 languages—allows customers speaking a variety of languages to quickly get the parts that they need.