Dynatrace Case Studies BNZ's Digital Transformation: Accelerating Cloud-First Strategy with Dynatrace

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	BNZ's Digital Transformation: Accelerating Cloud-First Strategy with Dynatrace Dynatrace

BNZ's Digital Transformation: Accelerating Cloud-First Strategy with Dynatrace

Dynatrace

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Finance & Insurance
Applicable Functions	Product Research & Development
Use Cases	Inventory Management Machine to Machine Payments
Services	Cloud Planning, Design & Implementation Services
Challenge	BNZ, one of the four largest banks in New Zealand, was looking to expand its market and attract a younger, more digital-savvy customer base. To do this, it launched YouMoney, an award-winning online banking platform designed to provide a customizable, user-focused financial management experience. However, supporting this modern digital banking approach required BNZ to adopt a cloud-first strategy, migrating away from on-premises environments and deploying all new applications to the cloud. This resulted in an increasingly complex hybrid infrastructure that posed new challenges for the bank. BNZ needed to manage and monitor this infrastructure to prevent any technical issues that could disrupt customer interactions. It also needed to optimize user experiences, which meant frequently rolling out changes without risking downtime. To achieve this, BNZ required end-to-end visibility into all customer transactions at a granular level, across each touchpoint, and the ability to quickly identify the root cause of any issues. Read More
About Customer	BNZ is one of the four largest banks in New Zealand, serving 1.2 million customers and employing 5,000 people. The bank is recognized as a leader in delivering customer experiences and is committed to delivering personalized, all-round financial management through its YouMoney account. As part of its market expansion strategy, BNZ sought to attract new and younger 'digital native' customers by reimagining the banking experience. This led to the design and launch of YouMoney, an award-winning online banking capability that offers a completely customizable platform focused on user experience, extending an all-round financial management capability to its customers. Read More
Solution	To meet these challenges, BNZ turned to Dynatrace, a software intelligence company providing application performance management, artificial intelligence for operations, and digital experience management. Dynatrace was chosen for its automatic, intelligent observability into both on-premises and cloud environments, and its ability to join the dots across the complex technology stack and individual touchpoints in interactions to pinpoint the exact root cause of issues. With such granular insights, BNZ’s teams could foresee issues and fix them before they adversely impacted the customer. Dynatrace provided unparalleled visibility into 85 BNZ applications across more than 2,500 services, enabling DevOps teams to join the dots between user experience and backend code. Dynatrace’s end-to-end automatic observability and AIOps capabilities identified the root-cause of issues instantly, allowing BNZ’s teams to correct them quickly. Dynatrace also worked seamlessly alongside other key solutions in BNZ’s toolchain, such as ServiceNow, driving automated end-to-end DevOps workflows and further efficiencies. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Finance & Insurance

Applicable Functions

Product Research & Development

Use Cases

Inventory Management

Machine to Machine Payments

Services

Cloud Planning, Design & Implementation Services

Challenge

BNZ, one of the four largest banks in New Zealand, was looking to expand its market and attract a younger, more digital-savvy customer base. To do this, it launched YouMoney, an award-winning online banking platform designed to provide a customizable, user-focused financial management experience. However, supporting this modern digital banking approach required BNZ to adopt a cloud-first strategy, migrating away from on-premises environments and deploying all new applications to the cloud. This resulted in an increasingly complex hybrid infrastructure that posed new challenges for the bank. BNZ needed to manage and monitor this infrastructure to prevent any technical issues that could disrupt customer interactions. It also needed to optimize user experiences, which meant frequently rolling out changes without risking downtime. To achieve this, BNZ required end-to-end visibility into all customer transactions at a granular level, across each touchpoint, and the ability to quickly identify the root cause of any issues.

About Customer

BNZ is one of the four largest banks in New Zealand, serving 1.2 million customers and employing 5,000 people. The bank is recognized as a leader in delivering customer experiences and is committed to delivering personalized, all-round financial management through its YouMoney account. As part of its market expansion strategy, BNZ sought to attract new and younger 'digital native' customers by reimagining the banking experience. This led to the design and launch of YouMoney, an award-winning online banking capability that offers a completely customizable platform focused on user experience, extending an all-round financial management capability to its customers.

Solution

To meet these challenges, BNZ turned to Dynatrace, a software intelligence company providing application performance management, artificial intelligence for operations, and digital experience management. Dynatrace was chosen for its automatic, intelligent observability into both on-premises and cloud environments, and its ability to join the dots across the complex technology stack and individual touchpoints in interactions to pinpoint the exact root cause of issues. With such granular insights, BNZ’s teams could foresee issues and fix them before they adversely impacted the customer. Dynatrace provided unparalleled visibility into 85 BNZ applications across more than 2,500 services, enabling DevOps teams to join the dots between user experience and backend code. Dynatrace’s end-to-end automatic observability and AIOps capabilities identified the root-cause of issues instantly, allowing BNZ’s teams to correct them quickly. Dynatrace also worked seamlessly alongside other key solutions in BNZ’s toolchain, such as ServiceNow, driving automated end-to-end DevOps workflows and further efficiencies.

Impact #1	The implementation of Dynatrace has led to superior customer interactions, with the ability to anticipate and resolve issues before they impact the customer. This has contributed to a 94% reduction in major incidents over the past five years, resulting in a superior customer experience. The end-to-end automatic observability and AIOps capabilities of Dynatrace have allowed BNZ's teams to identify the root cause of issues instantly, enabling them to correct them quickly and with less disruption, leading to higher customer satisfaction. With fewer issues to resolve, BNZ's DevOps teams have had more time to work on optimizing customer experiences and rolling out new services and functionality. This has helped solidify BNZ's place as a digital market leader in the banking space. Furthermore, Dynatrace's seamless integration with other key solutions in BNZ's toolchain has driven automated end-to-end DevOps workflows and further efficiencies, increasing operational efficiencies.

Impact #1

The implementation of Dynatrace has led to superior customer interactions, with the ability to anticipate and resolve issues before they impact the customer. This has contributed to a 94% reduction in major incidents over the past five years, resulting in a superior customer experience. The end-to-end automatic observability and AIOps capabilities of Dynatrace have allowed BNZ's teams to identify the root cause of issues instantly, enabling them to correct them quickly and with less disruption, leading to higher customer satisfaction. With fewer issues to resolve, BNZ's DevOps teams have had more time to work on optimizing customer experiences and rolling out new services and functionality. This has helped solidify BNZ's place as a digital market leader in the banking space. Furthermore, Dynatrace's seamless integration with other key solutions in BNZ's toolchain has driven automated end-to-end DevOps workflows and further efficiencies, increasing operational efficiencies.

Benefit #1	58% increase in high-quality software releases, indicating faster innovation
Benefit #2	94% reduction in major service incidents over the past five years, leading to highly reliable services
Benefit #3	Unparalleled visibility into 85 BNZ applications across more than 2,500 services

Benefit #1

58% increase in high-quality software releases, indicating faster innovation

Benefit #2

94% reduction in major service incidents over the past five years, leading to highly reliable services

Benefit #3

Unparalleled visibility into 85 BNZ applications across more than 2,500 services

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Overview

BNZ's Digital Transformation: Accelerating Cloud-First Strategy with Dynatrace

Operational Impact

Quantitative Benefit