Dynatrace
Case Studies
BMO's Digital First Strategy: Efficiency and Customer Experience Enhancement with Dynatrace
Overview
BMO's Digital First Strategy: Efficiency and Customer Experience Enhancement with DynatraceDynatrace |
Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms | |
Finance & Insurance | |
Human Resources Product Research & Development | |
Real-Time Location System (RTLS) Time Sensitive Networking | |
Cloud Planning, Design & Implementation Services | |
Operational Impact
With Dynatrace, BMO has seen increased customer trust and loyalty due to the improved speed at which its teams can identify and respond to issues in the digital customer journey. Manual log analytics processes that previously took BMO’s teams up to 45 minutes now take 5 seconds with Dynatrace. This has enabled dramatic improvements in how quickly the teams can diagnose and act on an issue. Dynatrace has also facilitated faster innovation with lower risk, enabling BMO's teams to quickly understand issues associated with changes or new services they introduce and instantly roll back if they need to. Dynatrace’s ecosystem integrations have opened the door for BMO to accelerate its journey towards a self-healing applications strategy to drive further efficiency. | |
Quantitative Benefit
Cut 60 hours of monthly log analytics toil per team | |
Unlocked 40 hours of extra time for development | |
Issue analysis and resolution time slashed by 80% | |