Equinix Case Studies BMC Software's Digital Transformation with Equinix: A Case Study

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	BMC Software's Digital Transformation with Equinix: A Case Study Equinix

BMC Software's Digital Transformation with Equinix: A Case Study

Equinix

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Construction & Infrastructure
Applicable Functions	Logistics & Transportation
Use Cases	Construction Management Inventory Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	BMC Software, a global leader in innovative software solutions, was faced with the challenge of migrating its growing global business to a more automated, digital IT service delivery and support desk model. The company needed to cater to its 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The requirement was to transform its service delivery systems and support methods to more innovative, “smart” digital IT platforms with greater interconnection. This was to increase the performance, reliability, and security across its 14 global data centers. The challenge was not just to migrate but to ensure a seamless transition without impacting the service levels for its vast customer base. Read More
About Customer	BMC Software is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Its Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. The company has a vast customer base with 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The company operates 14 global data centers and provides a wide range of IT service management solutions. Read More
Customer Name	BMC Read More
Solution	BMC Software adopted an Interconnection Oriented Architecture™ (IOA™) strategy and moved its SaaS Operations for its IT service management into Equinix colocation data centers in Chicago and Amsterdam. These locations are two of the biggest internet hubs with the lowest latency around the world. This move enabled BMC to better interconnect its IT service management solutions out at the edge of its enterprise network, where high concentrations of users, data, and applications reside. The SaaS team successfully migrated 120+ customers to its new IT service management infrastructure in just seven months. Equinix assisted BMC with interconnecting two innovative digital platforms on Platform Equinix: MyIT and i.onbmc.com. These applications leverage cloud, data analytics, mobile, and social to provide an automated, cloud-based self-service IT catalog and support portal with mobile and web platforms. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Construction & Infrastructure

Applicable Functions

Logistics & Transportation

Use Cases

Construction Management

Inventory Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

BMC Software, a global leader in innovative software solutions, was faced with the challenge of migrating its growing global business to a more automated, digital IT service delivery and support desk model. The company needed to cater to its 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The requirement was to transform its service delivery systems and support methods to more innovative, “smart” digital IT platforms with greater interconnection. This was to increase the performance, reliability, and security across its 14 global data centers. The challenge was not just to migrate but to ensure a seamless transition without impacting the service levels for its vast customer base.

About Customer

BMC Software is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Its Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. The company has a vast customer base with 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The company operates 14 global data centers and provides a wide range of IT service management solutions.

Customer Name

BMC

Solution

BMC Software adopted an Interconnection Oriented Architecture™ (IOA™) strategy and moved its SaaS Operations for its IT service management into Equinix colocation data centers in Chicago and Amsterdam. These locations are two of the biggest internet hubs with the lowest latency around the world. This move enabled BMC to better interconnect its IT service management solutions out at the edge of its enterprise network, where high concentrations of users, data, and applications reside. The SaaS team successfully migrated 120+ customers to its new IT service management infrastructure in just seven months. Equinix assisted BMC with interconnecting two innovative digital platforms on Platform Equinix: MyIT and i.onbmc.com. These applications leverage cloud, data analytics, mobile, and social to provide an automated, cloud-based self-service IT catalog and support portal with mobile and web platforms.

Impact #1	By deploying on Platform Equinix, BMC transformed its global, SaaS-based IT Service management infrastructure by integrating digital and cloud technologies and optimizing automation and reliability. The transformed infrastructure provides its customers with a cloud-based, active-active disaster recovery configuration from an interconnected data center architecture that supports business continuity with an average uptime of >99.99999%. This created extreme resiliency for BMC’s high-performance compute, network, and storage systems. The company developed a more structured, real-time approach to its digital IT service management infrastructure that is more data-driven, automated, intuitive, and proactive for its employees and customers. It increased its ability to interconnect users at its corporate network edge to deliver outstanding IT services to its customers at a reduced cost.

Impact #1

By deploying on Platform Equinix, BMC transformed its global, SaaS-based IT Service management infrastructure by integrating digital and cloud technologies and optimizing automation and reliability. The transformed infrastructure provides its customers with a cloud-based, active-active disaster recovery configuration from an interconnected data center architecture that supports business continuity with an average uptime of >99.99999%. This created extreme resiliency for BMC’s high-performance compute, network, and storage systems. The company developed a more structured, real-time approach to its digital IT service management infrastructure that is more data-driven, automated, intuitive, and proactive for its employees and customers. It increased its ability to interconnect users at its corporate network edge to deliver outstanding IT services to its customers at a reduced cost.

Benefit #1	Established direct, secure interconnection to leading network and cloud providers
Benefit #2	Migrated 120+ customers to Equinix data centers with a 100% success rate
Benefit #3	Reduced service-impacting incidents by 1,000%

Benefit #1

Established direct, secure interconnection to leading network and cloud providers

Benefit #2

Migrated 120+ customers to Equinix data centers with a 100% success rate

Benefit #3

Reduced service-impacting incidents by 1,000%

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Overview

BMC Software's Digital Transformation with Equinix: A Case Study

Operational Impact

Quantitative Benefit