Infobip
Case Studies
BlaBlaCar: Enhancing Rideshare Experience and Minimizing Driver No-Shows
Overview
BlaBlaCar: Enhancing Rideshare Experience and Minimizing Driver No-ShowsInfobip |
Automation & Control - Human Machine Interface (HMI) Networks & Connectivity - 5G | |
Telecommunications Transportation | |
Logistics & Transportation Sales & Marketing | |
Last Mile Delivery Real-Time Location System (RTLS) | |
Operational Impact
The introduction of new communication channels through Infobip has significantly improved BlaBlaCar's customer experience and user engagement. The reliable network provided by Infobip has drastically reduced message delays and delivery errors. The web-based interface has provided BlaBlaCar's support team with access to in-depth analytics and key metrics around their messaging, leading to a reduction in customer complaints and faster resolution times. The company has also been able to respond swiftly to market challenges, as evidenced by the successful reactivation of churned drivers in France following a major transportation strike. The introduction of Viber as a new communication channel has led to positive feedback on social media and an increase in successful message deliveries. The two-factor authentication (2FA) option has also enhanced security during user registration. | |
Quantitative Benefit
Significant decrease in message delays and delivery errors | |
Reduction in customer complaints | |
Faster time to resolution | |