Sisense Case Studies Billing Agency Reduces Processing Time by 16X

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	Billing Agency Reduces Processing Time by 16X Sisense

Billing Agency Reduces Processing Time by 16X

Sisense

Technology Category	Analytics & Modeling - Big Data Analytics Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Services	System Integration Software Design & Engineering Services
Challenge	Advocate’s old system had problems with speed and scalability. It could take multiple hours to produce an extract, often timing out during the process and failing. On top of this, it was very slow to refresh, was dated, and most importantly, could not handle their growing amounts of data. Read More
About Customer	Advocate is a benchmark leader in radiology billing with clients across the United States. The company faced significant challenges with its old billing systems, which were slow, outdated, and unable to handle the growing amounts of data. The decision to implement Sisense was made just before System Architect, Brian Bontrager, joined Advocate. Brian was responsible for converting old reports and rolling out the new system to clients. Advocate's primary goals were to leverage massive data sources, improve performance, and provide an updated look. Read More
Solution	Brian worked heavily with Sisense’s professional services group and over the course of a year recreated, page by page, the previous environment within Sisense. Following the implementation of Sisense, Advocate’s user base was very excited. One user, responsible for entering charge information into the system, took the initiative to completely overhaul the dashboards and optimize them for their particular operations flow. Advocate uses three different types of dashboards: Visual true style, Question specific style, and Advocate specific 'Fusion' style. The 'Fusion' style allows for extensive drill down and filtering for when clients don't necessarily have a specific question and want to explore the data. In their old system, the 'Fusion' style could only support up to two clients because of the volume of data and work involved. Currently, with Sisense, Brian has five clients making use of it and can easily scale far beyond as demand comes in. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Services

System Integration

Software Design & Engineering Services

Challenge

Advocate’s old system had problems with speed and scalability. It could take multiple hours to produce an extract, often timing out during the process and failing. On top of this, it was very slow to refresh, was dated, and most importantly, could not handle their growing amounts of data.

About Customer

Advocate is a benchmark leader in radiology billing with clients across the United States. The company faced significant challenges with its old billing systems, which were slow, outdated, and unable to handle the growing amounts of data. The decision to implement Sisense was made just before System Architect, Brian Bontrager, joined Advocate. Brian was responsible for converting old reports and rolling out the new system to clients. Advocate's primary goals were to leverage massive data sources, improve performance, and provide an updated look.

Solution

Brian worked heavily with Sisense’s professional services group and over the course of a year recreated, page by page, the previous environment within Sisense. Following the implementation of Sisense, Advocate’s user base was very excited. One user, responsible for entering charge information into the system, took the initiative to completely overhaul the dashboards and optimize them for their particular operations flow. Advocate uses three different types of dashboards: Visual true style, Question specific style, and Advocate specific 'Fusion' style. The 'Fusion' style allows for extensive drill down and filtering for when clients don't necessarily have a specific question and want to explore the data. In their old system, the 'Fusion' style could only support up to two clients because of the volume of data and work involved. Currently, with Sisense, Brian has five clients making use of it and can easily scale far beyond as demand comes in.

Impact #1	Advocate uses Sisense across their organization now. Management uses it to oversee their teams and get a high-level view of how big individuals' workloads are.
Impact #2	Frontline account processors use it to see which accounts need immediate attention.
Impact #3	Client managers use it to pull monthly reports and financial information for their products.

Impact #1

Advocate uses Sisense across their organization now. Management uses it to oversee their teams and get a high-level view of how big individuals' workloads are.

Impact #2

Frontline account processors use it to see which accounts need immediate attention.

Impact #3

Client managers use it to pull monthly reports and financial information for their products.

Benefit #1	Reduced processing time by 16x.

Benefit #1

Reduced processing time by 16x.

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Overview

Billing Agency Reduces Processing Time by 16X

Operational Impact

Quantitative Benefit