Case Study - Bilia's New Deal by Telia | IoT ONE Digital Transformation Advisors

	Bilia's New Deal Telia

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Automotive
Applicable Functions	Business Operation
Use Cases	Vehicle Telematics
Challenge	While mechanical service is still needed, incre- asing digitalization of cars has led to the need for rmware and software updates to complement service and repairs. Instead of repairing cars once they have broken down, real-time data from connected cars enables predictive and proactive service. This creates new opportunities for OEMs to increase the direct relationship to the end customer. Conversely, repair shops need to adapt to these new conditions and innovate new business models to ensure future competitiveness. Read More
About Customer	Bilia is a leading Nordic automotive service company, offering car sales, service and supplementary services. Several brands offered and serviced by Bilia include Volvo, BMW, Mini and Toyota. Read More
Customer Name	Bilia Read More
Solution	Using Telia Sense, Bilia can offer owners of both new and older cars new IoT service offerings, such as car diagnostics, pro-active car maintenance [but also tailored customer offerings and promotions through the Telia Sense app]. This service will enable Bilia to provide features such as remote diagnostics for the vast majority of cars produced after 2011. As a rst phase, this service is aimed at consumers. But long term could also open up opportunities for services provided to B2B customers, such as driver journal data and eco driving feedback as well as alarm features and remote monitoring for smaller company car eets. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Automotive

Applicable Functions

Business Operation

Use Cases

Vehicle Telematics

Challenge

While mechanical service is still needed, incre- asing digitalization of cars has led to the need for rmware and software updates to complement service and repairs. Instead of repairing cars once they have broken down, real-time data from connected cars enables predictive and proactive service. This creates new opportunities for OEMs to increase the direct relationship to the end customer. Conversely, repair shops need to adapt to these new conditions and innovate new business models to ensure future competitiveness.

About Customer

Bilia is a leading Nordic automotive service company, offering car sales, service and supplementary services. Several brands offered and serviced by Bilia include Volvo, BMW, Mini and Toyota.

Customer Name

Bilia

Solution

Using Telia Sense, Bilia can offer owners of both new and older cars new IoT service offerings, such as car diagnostics, pro-active car maintenance [but also tailored customer offerings and promotions through the Telia Sense app]. This service will enable Bilia to provide features such as remote diagnostics for the vast majority of cars produced after 2011. As a rst phase, this service is aimed at consumers. But long term could also open up opportunities for services provided to B2B customers, such as driver journal data and eco driving feedback as well as alarm features and remote monitoring for smaller company car eets.

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Contents

Overview

Bilia's New Deal