Case Studies Better Together

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	Better Together

Better Together

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Services	Software Design & Engineering Services System Integration
Challenge	Champions of innovative change, BSC was looking for ways to become more efficient with their operations. They were migrating from PeopleSoft, and needed assistance with numerous third party integrations as well. BSC knew they wanted an online application. Looking to make a move to the cloud, BSC chose Workday for their new HRIS. Looking for a smooth transition, they chose to partner with Collaborative Solutions for the deployment. Read More
About Customer	Blue Shield of California (BSC) is one of the largest not-for-profit healthcare provider networks in the US. Founded in 1939, BSC is headquartered in San Francisco, California, and serves over 3.3 million customers. Recognized as one of the world’s most ethical companies, BSC continually receives awards for their commitment to social responsibility and use of innovative practices. With a workforce of 4,800 employees, BSC is dedicated to providing high-quality healthcare services and maintaining a strong focus on operational efficiency and customer satisfaction. Read More
Solution	Collaborative Solutions was selected to deliver the Workday solutions. They deployed Workday Core Human Capital Management, Employee and Manager Self-Service (ESS/MSS), and Succession Planning. Collaborative handled 25 inbound and outbound third-party integrations. Specifically, their consultants were able to help BSC locate opportunities for operational efficiency, deploy on time and on budget despite not having dedicated full-time resources, and lower the total cost of ownership. The deployment included a full integration of various systems, ensuring a seamless transition from the legacy PeopleSoft system to the new Workday platform. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Services

Software Design & Engineering Services

System Integration

Challenge

Champions of innovative change, BSC was looking for ways to become more efficient with their operations. They were migrating from PeopleSoft, and needed assistance with numerous third party integrations as well. BSC knew they wanted an online application. Looking to make a move to the cloud, BSC chose Workday for their new HRIS. Looking for a smooth transition, they chose to partner with Collaborative Solutions for the deployment.

About Customer

Blue Shield of California (BSC) is one of the largest not-for-profit healthcare provider networks in the US. Founded in 1939, BSC is headquartered in San Francisco, California, and serves over 3.3 million customers. Recognized as one of the world’s most ethical companies, BSC continually receives awards for their commitment to social responsibility and use of innovative practices. With a workforce of 4,800 employees, BSC is dedicated to providing high-quality healthcare services and maintaining a strong focus on operational efficiency and customer satisfaction.

Solution

Collaborative Solutions was selected to deliver the Workday solutions. They deployed Workday Core Human Capital Management, Employee and Manager Self-Service (ESS/MSS), and Succession Planning. Collaborative handled 25 inbound and outbound third-party integrations. Specifically, their consultants were able to help BSC locate opportunities for operational efficiency, deploy on time and on budget despite not having dedicated full-time resources, and lower the total cost of ownership. The deployment included a full integration of various systems, ensuring a seamless transition from the legacy PeopleSoft system to the new Workday platform.

Impact #1	After a fast deployment, BSC has been able to reduce single person dependency, loosening up bottlenecks and increasing workflow.
Impact #2	Information is now available to employees 24/7, enhancing accessibility and convenience.
Impact #3	The number of logins and systems has been consolidated, simplifying the user experience.

Impact #1

After a fast deployment, BSC has been able to reduce single person dependency, loosening up bottlenecks and increasing workflow.

Impact #2

Information is now available to employees 24/7, enhancing accessibility and convenience.

Impact #3

The number of logins and systems has been consolidated, simplifying the user experience.

Benefit #1	62% employee login after a few months; was 16% on PeopleSoft.
Benefit #2	Calls to the HRMS help desk decreased by 1/3 over the course of a few months.

Benefit #1

62% employee login after a few months; was 16% on PeopleSoft.

Benefit #2

Calls to the HRMS help desk decreased by 1/3 over the course of a few months.

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Overview

Better Together

Operational Impact

Quantitative Benefit