New Relic Case Studies Benevity Enhances Platform Reliability and Reduces MTTD by 67% with New Relic

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	Benevity Enhances Platform Reliability and Reduces MTTD by 67% with New Relic New Relic

Benevity Enhances Platform Reliability and Reduces MTTD by 67% with New Relic

New Relic

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Construction & Infrastructure
Use Cases	Structural Health Monitoring Traffic Monitoring
Challenge	Benevity, one of the world's largest corporate purpose software providers, faced a significant challenge in maintaining platform reliability amidst rapid growth. The platform, which facilitates charitable donations, volunteer opportunities, and grants to nonprofits, processes tens of thousands of donation transactions daily. The challenge was not just about adding new customers but also accommodating sudden shifts in demand, especially during the holiday season, a period of dramatically increased giving. An outage of just 20 minutes on a high-demand day like Giving Tuesday could result in thousands of lost donations and up to hundreds of thousands in lost dollars. Surges in donations and volunteering could also come unexpectedly in response to natural disasters or other major social movements. To keep pace with these surges, Benevity needed to take a proactive approach to its monitoring, aiming to reduce its mean time to detection (MTTD) and mean time to resolution (MTTR). Read More
About Customer	Benevity is one of the largest corporate purpose software providers in the world, helping businesses power their social impact programs. The platform enables millions of users to make charitable donations, organize volunteer opportunities, and issue grants to nonprofits. To date, Benevity has facilitated more than 58 million volunteer hours and supported more than 418,000 non-profit organizations, raising over $12 billion dollars for charitable causes. The platform has also awarded 1.2 million grants worth $18 billion. Benevity's massive user base demonstrates the value it provides to its customers, and a growing commitment from businesses to give back to local communities. Read More
Solution	Benevity turned to New Relic for end-to-end monitoring and incident management. New Relic provided Benevity with real-time data as a single source of truth across the entire technology stack, enabling both SRE engineers and DevOps teams to improve platform uptime and resilience and quickly alert to problems before they reach the customer. The team began with New Relic application performance monitoring (APM) and New Relic dashboards. These dashboards provided detailed visibility into key workflows and CPU usage, making it easier to accommodate sudden changes in demand or pressures on the system during peak times. Using New Relic Infrastructure monitoring with APM and New Relic alerts, the engineering teams were able to detect issues within minutes and connect data sources to find that needle in a haystack. Benevity also used New Relic to track MTTR, MTTD, and other software improvements, allowing the company to consistently refine its software and technology stack, leading to steady increases in productivity. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Construction & Infrastructure

Use Cases

Structural Health Monitoring

Traffic Monitoring

Challenge

Benevity, one of the world's largest corporate purpose software providers, faced a significant challenge in maintaining platform reliability amidst rapid growth. The platform, which facilitates charitable donations, volunteer opportunities, and grants to nonprofits, processes tens of thousands of donation transactions daily. The challenge was not just about adding new customers but also accommodating sudden shifts in demand, especially during the holiday season, a period of dramatically increased giving. An outage of just 20 minutes on a high-demand day like Giving Tuesday could result in thousands of lost donations and up to hundreds of thousands in lost dollars. Surges in donations and volunteering could also come unexpectedly in response to natural disasters or other major social movements. To keep pace with these surges, Benevity needed to take a proactive approach to its monitoring, aiming to reduce its mean time to detection (MTTD) and mean time to resolution (MTTR).

About Customer

Benevity is one of the largest corporate purpose software providers in the world, helping businesses power their social impact programs. The platform enables millions of users to make charitable donations, organize volunteer opportunities, and issue grants to nonprofits. To date, Benevity has facilitated more than 58 million volunteer hours and supported more than 418,000 non-profit organizations, raising over $12 billion dollars for charitable causes. The platform has also awarded 1.2 million grants worth $18 billion. Benevity's massive user base demonstrates the value it provides to its customers, and a growing commitment from businesses to give back to local communities.

Solution

Benevity turned to New Relic for end-to-end monitoring and incident management. New Relic provided Benevity with real-time data as a single source of truth across the entire technology stack, enabling both SRE engineers and DevOps teams to improve platform uptime and resilience and quickly alert to problems before they reach the customer. The team began with New Relic application performance monitoring (APM) and New Relic dashboards. These dashboards provided detailed visibility into key workflows and CPU usage, making it easier to accommodate sudden changes in demand or pressures on the system during peak times. Using New Relic Infrastructure monitoring with APM and New Relic alerts, the engineering teams were able to detect issues within minutes and connect data sources to find that needle in a haystack. Benevity also used New Relic to track MTTR, MTTD, and other software improvements, allowing the company to consistently refine its software and technology stack, leading to steady increases in productivity.

Impact #1	The adoption of New Relic has given Benevity the confidence needed to rapidly scale and expand their business. New Relic has ensured consistent uptime for Benevity’s web and mobile eCommerce tools, while also supporting customer experience optimization and bottom-of-funnel monitoring. New Relic dashboards allow leadership to see client trends, usage habits, and best practices, which enables them to make data-driven decisions on how to help customers grow and improve their employee-giving programs. As Benevity scales to help more organizations find their corporate purpose, New Relic will scale alongside them to keep things running smoothly. Benevity engineers will use New Relic to continue the process of refinement, ensuring that each day is more efficient and more impactful than the last.

Impact #1

The adoption of New Relic has given Benevity the confidence needed to rapidly scale and expand their business. New Relic has ensured consistent uptime for Benevity’s web and mobile eCommerce tools, while also supporting customer experience optimization and bottom-of-funnel monitoring. New Relic dashboards allow leadership to see client trends, usage habits, and best practices, which enables them to make data-driven decisions on how to help customers grow and improve their employee-giving programs. As Benevity scales to help more organizations find their corporate purpose, New Relic will scale alongside them to keep things running smoothly. Benevity engineers will use New Relic to continue the process of refinement, ensuring that each day is more efficient and more impactful than the last.

Benefit #1	67% reduction in Mean Time to Detection (MTTD)
Benefit #2	MTTD reduced from 15 minutes to less than five minutes
Benefit #3	Mean Time to Resolution (MTTR) reduced from 90 minutes to less than 30 minutes

Benefit #1

67% reduction in Mean Time to Detection (MTTD)

Benefit #2

MTTD reduced from 15 minutes to less than five minutes

Benefit #3

Mean Time to Resolution (MTTR) reduced from 90 minutes to less than 30 minutes

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Overview

Benevity Enhances Platform Reliability and Reduces MTTD by 67% with New Relic

Operational Impact

Quantitative Benefit