RingCentral
Case Studies
Belly Enhances Customer Service with RingCentral
Overview
Belly Enhances Customer Service with RingCentralRingCentral |
Networks & Connectivity - Bluetooth | |
Telecommunications | |
Sales & Marketing | |
System Integration | |
Operational Impact
Switching to RingCentral has significantly improved Belly's communication system. The system is now more user-friendly, and employees have access to detailed call logs, which is particularly beneficial for the sales team. The auto-receptionist feature and the ability to redirect calls based on the callers' time zone have enhanced customer service. Remote employees, including those in different cities, can now have their calls forwarded to their cell phones, increasing their availability. The CEO can use the softphone feature in place of a Bluetooth device, demonstrating the system's flexibility. Overall, RingCentral has made system management easier for Belly, with the customer service team readily available to assist with any issues. | |
Quantitative Benefit
The auto-receptionist feature resulted in fewer missed calls. | |
Wait times on the lines were significantly reduced. | |
Remote employees were able to receive calls on their cell phones, improving their availability. | |