Poka
Case Studies
Bel Group's Successful Equipment and Facilities Startup with Poka
Overview
Bel Group's Successful Equipment and Facilities Startup with PokaPoka |
Platform as a Service (PaaS) - Application Development Platforms | |
Education Equipment & Machinery | |
Facility Management Procurement | |
Inventory Management Virtual Training | |
Testing & Certification Training | |
Operational Impact
The adoption of Poka has led to significant operational benefits for Bel Group. The platform has facilitated the training process, enabling the company to onboard 170 employees in a short period. It has also enhanced collaboration between sites and ensured access to internal expertise from stakeholders globally. The 'calls for help' feature has made issues management much easier and quicker, contributing to operational efficiency. The platform has become an integral part of the employees' workflow, with high engagement and usage rates. The company has also been able to achieve their FSSC 22000 quality certification, which was needed for food products to be permitted for resale. | |
Quantitative Benefit
Average employee engagement rate on Poka is 83%, above the initial target of 80%. | |
Staff make 123 calls for help per month, with 115 being closed, equaling a 94% close rate. | |
The monthly work instruction view rate is 81%, and in more established teams with less turnover, this number shoots up to over 90%. | |