Infobip
Case Studies
Beam&Go: Streamlining Customer Communication and Reducing Costs with Infobip
Overview
Beam&Go: Streamlining Customer Communication and Reducing Costs with InfobipInfobip |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Equipment & Machinery | |
Sales & Marketing | |
Time Sensitive Networking | |
Operational Impact
The implementation of Infobip’s platform brought about significant improvements in Beam&Go's operations. By switching to a unified solution, they were able to handle campaigns, conversations with customers, and gain valuable insights from analytics and reports more efficiently. This led to a reduction in services from previous providers, resulting in significant cost savings. The use of Infobip’s JIRA integration also proved to be more agent-friendly and efficient, greatly improving the marketplace’s agent response time. Furthermore, with the support and guidance of Infobip and the customer data platform, People, Beam&Go was able to improve messaging and targeting on multiple channels, leading to improved customer experience. | |
Quantitative Benefit
Cost savings of up to 30% | |
Improvement in agent response time by 100% | |
Email campaign open rates improved by 22% | |