DocuWare Case Studies Beachcomber Tours Enhances Operations with DocuWare Cloud

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	Beachcomber Tours Enhances Operations with DocuWare Cloud DocuWare

Beachcomber Tours Enhances Operations with DocuWare Cloud

DocuWare

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Services	Cloud Planning, Design & Implementation Services
Challenge	Beachcomber Tours, a South African subsidiary of Beachcomber Resorts & Hotels, had been using a cloud-based document management system to support its various departments. However, as the company grew, the existing system could not keep up, especially in terms of email archiving and shared document access. The company tried switching to a file sharing platform integrated into the Office suite, but this did not yield any improvement. The company was unable to find a satisfactory solution for email archiving, which was a critical task for them. Read More
About Customer	Beachcomber Tours is the South African subsidiary of Beachcomber Resorts & Hotels, based in Mauritius. The award-winning tour operator has been booking package holidays to Mauritius for over 30 years, and consistently boasts the largest market share for sales among tour operators to the Indian Ocean island republic. Over the years, the company has grown to a staff complement of almost 60. Due to the nature of the company’s work it is imperative that functions within the various departments are supported by a reliable and flexible cloud-based document management system. Read More
Solution	The Beachcomber System Team learned of the DocuWare Cloud through an IT-consultant contact. They found that this cloud-based solution met their requirements in terms of speed and functionality, especially for email archiving. The DocuWare Professional Service Team adapted their Cloud solution according to the individual processes of Beachcomber Tours’ Administration, Reservations and Group & Incentive departments. The complete legacy data in the file cabinet, including metadata, was also transferred to DocuWare – over 400,000 emails – then all other PDF and Office documents followed. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Services

Cloud Planning, Design & Implementation Services

Challenge

Beachcomber Tours, a South African subsidiary of Beachcomber Resorts & Hotels, had been using a cloud-based document management system to support its various departments. However, as the company grew, the existing system could not keep up, especially in terms of email archiving and shared document access. The company tried switching to a file sharing platform integrated into the Office suite, but this did not yield any improvement. The company was unable to find a satisfactory solution for email archiving, which was a critical task for them.

About Customer

Beachcomber Tours is the South African subsidiary of Beachcomber Resorts & Hotels, based in Mauritius. The award-winning tour operator has been booking package holidays to Mauritius for over 30 years, and consistently boasts the largest market share for sales among tour operators to the Indian Ocean island republic. Over the years, the company has grown to a staff complement of almost 60. Due to the nature of the company’s work it is imperative that functions within the various departments are supported by a reliable and flexible cloud-based document management system.

Solution

The Beachcomber System Team learned of the DocuWare Cloud through an IT-consultant contact. They found that this cloud-based solution met their requirements in terms of speed and functionality, especially for email archiving. The DocuWare Professional Service Team adapted their Cloud solution according to the individual processes of Beachcomber Tours’ Administration, Reservations and Group & Incentive departments. The complete legacy data in the file cabinet, including metadata, was also transferred to DocuWare – over 400,000 emails – then all other PDF and Office documents followed.

Impact #1	Fast access to all reservation documents that the reservations team needs at the click of a mouse.
Impact #2	Documents are retrieved quickly and accurately via the powerful DocuWare search.
Impact #3	An integrated security system also allows a precise breakdown of access rights.

Impact #1

Fast access to all reservation documents that the reservations team needs at the click of a mouse.

Impact #2

Documents are retrieved quickly and accurately via the powerful DocuWare search.

Impact #3

An integrated security system also allows a precise breakdown of access rights.

Benefit #1	Over 400,000 emails transferred to DocuWare.
Benefit #2	Over 460,000 messages per year are automatically archived.

Benefit #1

Over 400,000 emails transferred to DocuWare.

Benefit #2

Over 460,000 messages per year are automatically archived.

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Overview

Beachcomber Tours Enhances Operations with DocuWare Cloud

Operational Impact

Quantitative Benefit