Case Studies Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

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	Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	In recent years, Batory Foods began to see changes emerge in the food industry such as the farm-to-fork movement, a greater spotlight on food allergens and heightened consumer awareness of production processes. These developments helped spur increasingly stringent industry regulations and added complexity. Given the company’s distributed model, executives knew they could no longer rely on internal processes to meet the small, complicated requirements of customers across their network in a manner that reflected and supported company values. Batory Foods needed to address inventory and supply chain management on a grander scale and began looking for a warehouse management system (WMS) vendor that could meet its needs. Read More
About Customer	Batory Foods is a Chicago-based, privately owned company founded in 1979. It has become a leading nationwide distributor of high-quality food ingredients by combining superior customer service with top-notch ingredients. The company serves food manufacturers across multiple markets, including bakery, beverage, meats, dairy, candy, and more. Batory Foods owns and operates several distribution centers across the United States and collaborates with approximately 30 third-party distribution centers to cater to specific market needs. The company prides itself on its customer-centric values and ability to fill large, customized orders, often including value-added services such as ingredient blending and powdering. Batory Foods functions as a “one-stop shopping” partner dedicated to meeting all of its customers’ ingredient needs. Read More
Solution	Batory Foods selected Manhattan’s SCALE platform to improve warehouse management and inventory visibility across the organization. The company also leveraged Super User Training to build a Center of Excellence on Manhattan products. SCALE enables organizations to tie together processes, data, and workflows to cost-effectively enhance the overall performance of their supply chains. The warehouse management component of the offering fine-tunes warehouse facility processes with more efficient layouts, improved resource utilization, and streamlined inventory and order fulfillment processes. Implementation was smooth, and SCALE integrated seamlessly with Batory Foods’ existing enterprise planning software and document management system. Effective integration with the document management system was critical, and Manhattan’s ability to effortlessly support this system was a key element that led to Batory Foods’ selection. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

In recent years, Batory Foods began to see changes emerge in the food industry such as the farm-to-fork movement, a greater spotlight on food allergens and heightened consumer awareness of production processes. These developments helped spur increasingly stringent industry regulations and added complexity. Given the company’s distributed model, executives knew they could no longer rely on internal processes to meet the small, complicated requirements of customers across their network in a manner that reflected and supported company values. Batory Foods needed to address inventory and supply chain management on a grander scale and began looking for a warehouse management system (WMS) vendor that could meet its needs.

About Customer

Batory Foods is a Chicago-based, privately owned company founded in 1979. It has become a leading nationwide distributor of high-quality food ingredients by combining superior customer service with top-notch ingredients. The company serves food manufacturers across multiple markets, including bakery, beverage, meats, dairy, candy, and more. Batory Foods owns and operates several distribution centers across the United States and collaborates with approximately 30 third-party distribution centers to cater to specific market needs. The company prides itself on its customer-centric values and ability to fill large, customized orders, often including value-added services such as ingredient blending and powdering. Batory Foods functions as a “one-stop shopping” partner dedicated to meeting all of its customers’ ingredient needs.

Solution

Batory Foods selected Manhattan’s SCALE platform to improve warehouse management and inventory visibility across the organization. The company also leveraged Super User Training to build a Center of Excellence on Manhattan products. SCALE enables organizations to tie together processes, data, and workflows to cost-effectively enhance the overall performance of their supply chains. The warehouse management component of the offering fine-tunes warehouse facility processes with more efficient layouts, improved resource utilization, and streamlined inventory and order fulfillment processes. Implementation was smooth, and SCALE integrated seamlessly with Batory Foods’ existing enterprise planning software and document management system. Effective integration with the document management system was critical, and Manhattan’s ability to effortlessly support this system was a key element that led to Batory Foods’ selection.

Impact #1	Since implementing SCALE, Batory Foods has noted a clear improvement in order visibility and customer serviceability. Deliveries are more accurate, and order processes and documentation have become increasingly consistent.
Impact #2	The company’s employees across departments have also noted the improvements in inventory visibility and accuracy in the warehouses.
Impact #3	As Batory Foods deploys SCALE across its distribution centers, the company is improving standardization of processes and operations throughout the entire organization. This standardization helps provide a single face for the customer, ensuring that all documentation and value-added services are consistent across the business and eliminating opportunities for confusion or discrepancies.

Impact #1

Since implementing SCALE, Batory Foods has noted a clear improvement in order visibility and customer serviceability. Deliveries are more accurate, and order processes and documentation have become increasingly consistent.

Impact #2

The company’s employees across departments have also noted the improvements in inventory visibility and accuracy in the warehouses.

Impact #3

As Batory Foods deploys SCALE across its distribution centers, the company is improving standardization of processes and operations throughout the entire organization. This standardization helps provide a single face for the customer, ensuring that all documentation and value-added services are consistent across the business and eliminating opportunities for confusion or discrepancies.

Benefit #1	Batory Foods has deployed SCALE in three warehouses and plans to continue rolling the system out through the remaining four company-owned distribution centers.

Benefit #1

Batory Foods has deployed SCALE in three warehouses and plans to continue rolling the system out through the remaining four company-owned distribution centers.

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Overview

Batory Foods Adapts to Demand Providing Superior Customer Service While Meeting Industry Regulations

Operational Impact

Quantitative Benefit