DocuWare Case Studies Banking in Honduras made easier with DocuWare

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	Banking in Honduras made easier with DocuWare DocuWare

Banking in Honduras made easier with DocuWare

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	Banco Atlántida, a leading financial group in Honduras, was facing challenges with their document management system. Prior to implementing DocuWare, banking documents were transferred to the central office by correspondence bags and then microfilmed. The paper documents were then stored for 5 years in a bank-owned offsite warehouse, boxed by date, branch name, and document type. This process resulted in poor customer service due to the bank's inability to quickly access documents. They often had to deal with messy misfiled documents, poor quality microfilm and the need for constant maintenance of microfilm equipment. The bank’s COO saw the pressing need to move towards a paperless office as a means to resolve their current situation. Read More
About Customer	Banco Atlántida S. A was established in 1913 and is the leader of the most complete and varied financial group in Honduras. The bank provides individuals, as well as small and large businesses with a wide range of financial products and services. With the use of innovative technology and world-class standards, Banco Atlántida serves more than 500,000 customers, delivering advanced banking products and services in all 18 provinces known as departments in Honduras. The bank deals with a variety of document types including checks, deposits, savings, mortgages, deeds, customer files and other banking forms. Read More
Solution	Banco Atlántida decided to implement DocuWare for two reasons; first, the information in the system was searchable by banking staff throughout the country; second, the ability to quickly access documents from any branch would profoundly improve customer service. Additionally, the COO felt that DocuWare’s scalability would allow the solution to work well across their growing organization. Today, documents are scanned at each branch using a fleet of Canon model DR 7580, DR 3010-C, DR 2510 and check scanners CR 180, CR 55 and CR 25. To keep up with the volume of documents, the bank contracted with their Authorized DocuWare Partner and service bureau provider to perform 65% of the scanning and indexing onsite at the branch offices. Between the bank staff and their Authorized DocuWare Partner, they scan 2.2 million documents a month. The bank has archived more than 135 million documents such as checks, deposits, savings, mortgages, deeds, customer files and other banking forms into DocuWare. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

Banco Atlántida, a leading financial group in Honduras, was facing challenges with their document management system. Prior to implementing DocuWare, banking documents were transferred to the central office by correspondence bags and then microfilmed. The paper documents were then stored for 5 years in a bank-owned offsite warehouse, boxed by date, branch name, and document type. This process resulted in poor customer service due to the bank's inability to quickly access documents. They often had to deal with messy misfiled documents, poor quality microfilm and the need for constant maintenance of microfilm equipment. The bank’s COO saw the pressing need to move towards a paperless office as a means to resolve their current situation.

About Customer

Banco Atlántida S. A was established in 1913 and is the leader of the most complete and varied financial group in Honduras. The bank provides individuals, as well as small and large businesses with a wide range of financial products and services. With the use of innovative technology and world-class standards, Banco Atlántida serves more than 500,000 customers, delivering advanced banking products and services in all 18 provinces known as departments in Honduras. The bank deals with a variety of document types including checks, deposits, savings, mortgages, deeds, customer files and other banking forms.

Solution

Banco Atlántida decided to implement DocuWare for two reasons; first, the information in the system was searchable by banking staff throughout the country; second, the ability to quickly access documents from any branch would profoundly improve customer service. Additionally, the COO felt that DocuWare’s scalability would allow the solution to work well across their growing organization. Today, documents are scanned at each branch using a fleet of Canon model DR 7580, DR 3010-C, DR 2510 and check scanners CR 180, CR 55 and CR 25. To keep up with the volume of documents, the bank contracted with their Authorized DocuWare Partner and service bureau provider to perform 65% of the scanning and indexing onsite at the branch offices. Between the bank staff and their Authorized DocuWare Partner, they scan 2.2 million documents a month. The bank has archived more than 135 million documents such as checks, deposits, savings, mortgages, deeds, customer files and other banking forms into DocuWare.

Impact #1	Quick access to information improves customer service
Impact #2	Better compliance with regulations
Impact #3	Dramatic reduction in document retrieval time has reduced costs

Impact #1

Quick access to information improves customer service

Impact #2

Better compliance with regulations

Impact #3

Dramatic reduction in document retrieval time has reduced costs

Benefit #1	The bank scans 2.2 million documents a month
Benefit #2	The bank has archived more than 135 million documents into DocuWare
Benefit #3	More than 700 employees at multiple locations use DocuWare on a daily basis, accessing more than 26,000 documents a month

Benefit #1

The bank scans 2.2 million documents a month

Benefit #2

The bank has archived more than 135 million documents into DocuWare

Benefit #3

More than 700 employees at multiple locations use DocuWare on a daily basis, accessing more than 26,000 documents a month

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Overview

Banking in Honduras made easier with DocuWare

Operational Impact

Quantitative Benefit