IBM Case Studies Bankadati cuts business process development times by 99 percent

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	Bankadati cuts business process development times by 99 percent IBM

Bankadati cuts business process development times by 99 percent

IBM

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	System Integration
Challenge	Servizi Informatici Bankadati, a technology service company for a banking group in Italy, was undergoing a fundamental shift from a product-centric to a customer-centric business model. This new model demanded unprecedented IT and process flexibility and agility. The company oversees more than 2,000 business processes for banking customers, which fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. Bankadati needed a process management platform that would handle both types. Read More
About Customer	Servizi Informatici Bankadati is the technology service company for a banking group encompassing three retail banks with 540 branches and 4,300 employees in Italy. The company oversees more than 2,000 business processes for banking customers. These processes fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. The company has been undergoing a fundamental shift from a product-centric to a customer-centric business model, which demands unprecedented IT and process flexibility and agility. Read More
Solution	Bankadati deployed IBM Business Process Manager and IBM Operational Decision Manager software as its business rules engine. The IBM solutions were seen as great business accelerators, allowing Bankadati to react quickly in response to a fast-changing business and regulatory environment. Using the Operational Decision Manager software, Bankadati was able to reduce the number of processes that require formal authorization by 60 percent. This reduction freed IT resources to work on complex processes and improve customer service levels. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

System Integration

Challenge

Servizi Informatici Bankadati, a technology service company for a banking group in Italy, was undergoing a fundamental shift from a product-centric to a customer-centric business model. This new model demanded unprecedented IT and process flexibility and agility. The company oversees more than 2,000 business processes for banking customers, which fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. Bankadati needed a process management platform that would handle both types.

About Customer

Servizi Informatici Bankadati is the technology service company for a banking group encompassing three retail banks with 540 branches and 4,300 employees in Italy. The company oversees more than 2,000 business processes for banking customers. These processes fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. The company has been undergoing a fundamental shift from a product-centric to a customer-centric business model, which demands unprecedented IT and process flexibility and agility.

Solution

Bankadati deployed IBM Business Process Manager and IBM Operational Decision Manager software as its business rules engine. The IBM solutions were seen as great business accelerators, allowing Bankadati to react quickly in response to a fast-changing business and regulatory environment. Using the Operational Decision Manager software, Bankadati was able to reduce the number of processes that require formal authorization by 60 percent. This reduction freed IT resources to work on complex processes and improve customer service levels.

Impact #1	The IBM solutions were seen as great business accelerators, allowing Bankadati to react quickly in response to a fast-changing business and regulatory environment.
Impact #2	Using the Operational Decision Manager software, Bankadati was able to reduce the number of processes that require formal authorization by 60 percent.
Impact #3	This reduction freed IT resources to work on complex processes and improve customer service levels.

Impact #1

The IBM solutions were seen as great business accelerators, allowing Bankadati to react quickly in response to a fast-changing business and regulatory environment.

Impact #2

Using the Operational Decision Manager software, Bankadati was able to reduce the number of processes that require formal authorization by 60 percent.

Impact #3

This reduction freed IT resources to work on complex processes and improve customer service levels.

Benefit #1	Reduced the number of processes that require formal authorization by 60 percent.
Benefit #2	Reduced the time needed to develop and deploy low-complexity business processes by 99 percent.

Benefit #1

Reduced the number of processes that require formal authorization by 60 percent.

Benefit #2

Reduced the time needed to develop and deploy low-complexity business processes by 99 percent.

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Overview

Bankadati cuts business process development times by 99 percent

Operational Impact

Quantitative Benefit