LogicMonitor Case Studies Bandwidth makes strides with operational efficiency

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	Bandwidth makes strides with operational efficiency LogicMonitor

Bandwidth makes strides with operational efficiency

LogicMonitor

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services
Challenge	Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The challenges of scaling such a large environment illustrated the importance of visibility and immediate alerting. Bandwidth had grown to the point that its network monitoring tools couldn’t deliver the level of insights the team needed to support growth. Prior to using LogicMonitor, the team was spending about 31% of their time on extra work and configuration monitoring, and not enough time as needed on development, leading to inefficiency and opportunity costs. Bandwidth began to reevaluate its monitoring strategy and conduct a search for an observability platform that would provide the insights and forecasting needed to scale efficiently and proactively solve problems. Read More
About Customer	Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The company has over 190 employees and operates in the IT Services industry. The company was in need of a solution to aid digital transformation, ensure operational efficiency, improve IT visibility and increase innovative development. Read More
Solution	Bandwidth evaluated unified observability platforms that aligned with their future vision and goals for their growing organization. Their key requirements were extensibility, automation, and accessibility to ensure operational efficiency. After selecting LogicMonitor and leveraging multi-instance active discovery, Bandwidth was able to migrate from their previous platform, which was overloaded with complicated integrations, in only six months with a single person running support. LogicMonitor’s built-in support and detailed documentation were also instrumental in their migration, helping them to quickly build the customized, automated concepts they needed to increase innovative development and uptime. Now, Culbertson and his team are able to focus on extending and expanding their monitoring strategy through automation and accessibility. By leveraging LogicMonitor’s robust unified observability platform, Bandwidth is able to automate processes that used to be cumbersome and time-consuming. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

Challenge

Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The challenges of scaling such a large environment illustrated the importance of visibility and immediate alerting. Bandwidth had grown to the point that its network monitoring tools couldn’t deliver the level of insights the team needed to support growth. Prior to using LogicMonitor, the team was spending about 31% of their time on extra work and configuration monitoring, and not enough time as needed on development, leading to inefficiency and opportunity costs. Bandwidth began to reevaluate its monitoring strategy and conduct a search for an observability platform that would provide the insights and forecasting needed to scale efficiently and proactively solve problems.

About Customer

Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The company has over 190 employees and operates in the IT Services industry. The company was in need of a solution to aid digital transformation, ensure operational efficiency, improve IT visibility and increase innovative development.

Solution

Bandwidth evaluated unified observability platforms that aligned with their future vision and goals for their growing organization. Their key requirements were extensibility, automation, and accessibility to ensure operational efficiency. After selecting LogicMonitor and leveraging multi-instance active discovery, Bandwidth was able to migrate from their previous platform, which was overloaded with complicated integrations, in only six months with a single person running support. LogicMonitor’s built-in support and detailed documentation were also instrumental in their migration, helping them to quickly build the customized, automated concepts they needed to increase innovative development and uptime. Now, Culbertson and his team are able to focus on extending and expanding their monitoring strategy through automation and accessibility. By leveraging LogicMonitor’s robust unified observability platform, Bandwidth is able to automate processes that used to be cumbersome and time-consuming.

Impact #1	Bandwidth was able to migrate from their previous platform in only six months with a single person running support.
Impact #2	The team is now able to focus on extending and expanding their monitoring strategy through automation and accessibility.
Impact #3	Bandwidth is able to automate processes that used to be cumbersome and time-consuming.

Impact #1

Bandwidth was able to migrate from their previous platform in only six months with a single person running support.

Impact #2

The team is now able to focus on extending and expanding their monitoring strategy through automation and accessibility.

Impact #3

Bandwidth is able to automate processes that used to be cumbersome and time-consuming.

Benefit #1	Time spent on development increased to 80% from 31%
Benefit #2	Workload reduced to 15% of interrupt work

Benefit #1

Time spent on development increased to 80% from 31%

Benefit #2

Workload reduced to 15% of interrupt work

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Overview

Bandwidth makes strides with operational efficiency

Operational Impact

Quantitative Benefit