NETSCOUT Case Studies Banco Votorantim of Brazil relies on NETSCOUT Solutions to Deliver Exceptional Services for Customer Applications

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	Banco Votorantim of Brazil relies on NETSCOUT Solutions to Deliver Exceptional Services for Customer Applications NETSCOUT

Banco Votorantim of Brazil relies on NETSCOUT Solutions to Deliver Exceptional Services for Customer Applications

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Remote Asset Management
Services	System Integration Testing & Certification
Challenge	Banco Votorantim, a major commercial bank in Brazil, operates a complex enterprise network to support their locations in Brazil and internationally. The bank's customers interact with it at branch locations, electronically with web services, and on the phone with their call centers. The bank had implemented a tool to help troubleshoot network problems several years previously, however, as Banco Votorantim had continued to grow their customer base and added more Brazilian and international locations, the IT operations team realized they needed more than that tool could provide. They needed more visibility into their voice and data application services across the network for in-depth, real-time analysis, views and reports that could be used by any of the members of their IT team. Read More
About Customer	Founded in 1988, Banco Votorantim is one of the largest privately held banks in Brazil. Headquartered in Sao Paulo, Brazil, its 4,000 employees deliver wholesale banking, wealth management and consumer finance from offices located in major cities across Brazil. They support retail and wholesale banking, treasury, foreign exchange, investment banking and asset management services to its customers. The Bank is a leading provider in the consumer finance area, offering traditional services including auto financing, credit cards, insurance brokerage, and payroll loans. Read More
Solution	To address its requirements, Banco Votorantim turned to NETSCOUT® to provide visibility and service assurance in the Bank’s data centers and branch offices. The nGenius Packet Flow Switch was selected to feed vital network traffic from the data centers through to several InfiniStream appliances for analysis by the nGeniusONE Service Assurance platform. The nGeniusONE platform was chosen to monitor the bank’s applications including those for customer and revenue impacting services, such as on-line banking, credit card management and authorization, automobile loans, and wealth management, as well as all applications used by associates in the branches. To support the branch office demands, the IT staff deployed OptiView XG, TruView Live and nGeniusPulse. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Remote Asset Management

Services

System Integration

Testing & Certification

Challenge

Banco Votorantim, a major commercial bank in Brazil, operates a complex enterprise network to support their locations in Brazil and internationally. The bank's customers interact with it at branch locations, electronically with web services, and on the phone with their call centers. The bank had implemented a tool to help troubleshoot network problems several years previously, however, as Banco Votorantim had continued to grow their customer base and added more Brazilian and international locations, the IT operations team realized they needed more than that tool could provide. They needed more visibility into their voice and data application services across the network for in-depth, real-time analysis, views and reports that could be used by any of the members of their IT team.

About Customer

Founded in 1988, Banco Votorantim is one of the largest privately held banks in Brazil. Headquartered in Sao Paulo, Brazil, its 4,000 employees deliver wholesale banking, wealth management and consumer finance from offices located in major cities across Brazil. They support retail and wholesale banking, treasury, foreign exchange, investment banking and asset management services to its customers. The Bank is a leading provider in the consumer finance area, offering traditional services including auto financing, credit cards, insurance brokerage, and payroll loans.

Solution

To address its requirements, Banco Votorantim turned to NETSCOUT® to provide visibility and service assurance in the Bank’s data centers and branch offices. The nGenius Packet Flow Switch was selected to feed vital network traffic from the data centers through to several InfiniStream appliances for analysis by the nGeniusONE Service Assurance platform. The nGeniusONE platform was chosen to monitor the bank’s applications including those for customer and revenue impacting services, such as on-line banking, credit card management and authorization, automobile loans, and wealth management, as well as all applications used by associates in the branches. To support the branch office demands, the IT staff deployed OptiView XG, TruView Live and nGeniusPulse.

Impact #1	Improved quality of the services provided by IT to their customers
Impact #2	Drastically reduce the time spent in identifying problems involving network and applications
Impact #3	Avoid downtime that affects services provided to business units with proactive measures

Impact #1

Improved quality of the services provided by IT to their customers

Impact #2

Drastically reduce the time spent in identifying problems involving network and applications

Impact #3

Avoid downtime that affects services provided to business units with proactive measures

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Overview

Banco Votorantim of Brazil relies on NETSCOUT Solutions to Deliver Exceptional Services for Customer Applications

Operational Impact