IBM Case Studies Banca Carige: Providing superior customer service by launching innovative mobile services on a secure platform

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	Banca Carige: Providing superior customer service by launching innovative mobile services on a secure platform IBM

Banca Carige: Providing superior customer service by launching innovative mobile services on a secure platform

IBM

Technology Category	Analytics & Modeling - Big Data Analytics Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Predictive Quality Analytics Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Banca Carige, a leading Italian bank, was facing intense competition and wanted to develop a customer-centric approach to service delivery. However, it first needed to gain a deeper understanding of customer needs and desires. The bank was looking for a robust and trustworthy platform for its new analytics and mobile capabilities. As banking customers increasingly embrace web and mobile technologies, their expectations for 24/7 service are growing. For Banca Carige, this raises the stakes for ensuring round-the-clock availability for its digital channels. Read More
About Customer	Banca Carige is one of the leading banks in Italy. It has been in operation for many years and has built a reputation for trust and reliability. The bank offers a wide range of services, including accounts, payments, and loans. It also provides branch applications, ATM systems, and internet banking services. The bank has a strong focus on customer service and is constantly looking for ways to improve its service delivery. It has a large customer base and handles enormous volumes of customer and transaction data. Read More
Solution	Banca Carige built an analytics environment and a new mobile banking service using IBM software on IBM® zEnterprise® EC12 mainframes, which provide round-the-clock availability and high security. The bank has supplemented this core functionality with branch applications, ATM systems and internet banking, running on IBM WebSphere® Application Server Network Deployment and IBM WebSphere Portal. The WebSphere applications run on Red Hat Enterprise Linux on specialty Integrated Facility for Linux (IFL) engines within the same mainframe servers. The bank recently acquired IBM DB2 Analytics Accelerator for z/OS to centralize analytics functions and integrate them with its transactional databases on DB2 for z/OS. Data analysis and mining are performed on DB2 for z/OS and DB2 Analytics Accelerator for z/OS using a range of tools, from IBM SPSS® Modeler, which runs on Linux on a distributed platform, through to Microsoft Excel for more basic requirements. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Predictive Quality Analytics

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Banca Carige, a leading Italian bank, was facing intense competition and wanted to develop a customer-centric approach to service delivery. However, it first needed to gain a deeper understanding of customer needs and desires. The bank was looking for a robust and trustworthy platform for its new analytics and mobile capabilities. As banking customers increasingly embrace web and mobile technologies, their expectations for 24/7 service are growing. For Banca Carige, this raises the stakes for ensuring round-the-clock availability for its digital channels.

About Customer

Banca Carige is one of the leading banks in Italy. It has been in operation for many years and has built a reputation for trust and reliability. The bank offers a wide range of services, including accounts, payments, and loans. It also provides branch applications, ATM systems, and internet banking services. The bank has a strong focus on customer service and is constantly looking for ways to improve its service delivery. It has a large customer base and handles enormous volumes of customer and transaction data.

Solution

Banca Carige built an analytics environment and a new mobile banking service using IBM software on IBM® zEnterprise® EC12 mainframes, which provide round-the-clock availability and high security. The bank has supplemented this core functionality with branch applications, ATM systems and internet banking, running on IBM WebSphere® Application Server Network Deployment and IBM WebSphere Portal. The WebSphere applications run on Red Hat Enterprise Linux on specialty Integrated Facility for Linux (IFL) engines within the same mainframe servers. The bank recently acquired IBM DB2 Analytics Accelerator for z/OS to centralize analytics functions and integrate them with its transactional databases on DB2 for z/OS. Data analysis and mining are performed on DB2 for z/OS and DB2 Analytics Accelerator for z/OS using a range of tools, from IBM SPSS® Modeler, which runs on Linux on a distributed platform, through to Microsoft Excel for more basic requirements.

Impact #1	Launching new services meets changing customer demands
Impact #2	The proven underlying technology accelerates deployment and reduces risk
Impact #3	Consolidating to a single platform cuts cost and complexity

Impact #1

Launching new services meets changing customer demands

Impact #2

The proven underlying technology accelerates deployment and reduces risk

Impact #3

Consolidating to a single platform cuts cost and complexity

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Overview

Banca Carige: Providing superior customer service by launching innovative mobile services on a secure platform

Operational Impact