Camunda Case Studies Babylon Health – leveraging Camunda for Clinical Safety

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	Babylon Health – leveraging Camunda for Clinical Safety Camunda

Babylon Health – leveraging Camunda for Clinical Safety

Camunda

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Patient Monitoring
Services	System Integration
Challenge	Babylon Health, one of the largest National Health Service (NHS) practices in the UK, was confronted with a significant management challenge. Each consultation with a patient triggers a complex, personalised workflow combining human and automated tasks to ensure each patient receives the right treatment and doesn’t require any further support. With personalised workflows for every single consultation, managing these processes was a significant challenge. Additionally, the safety of patients is a consistent consideration throughout – losing track of a patient during a process can have a catastrophic effect on their personal health and cannot occur under any circumstances. Read More
About Customer	Babylon Health is one of the largest National Health Service (NHS) practices in the UK, as well as one of the leading companies providing healthcare services worldwide. It processes tens of thousands of daily consultations with individual patients. Each consultation triggers a complex, personalised workflow combining human and automated tasks to ensure each patient receives the right treatment and doesn’t require any further support. For example, following a consultation patients might be asked to take further diagnostic tests, like a blood test in a location of their choice, which then triggers multiple tasks based on the results. Read More
Solution	Babylon’s clinical workflows team decided that BPM workflows allow for the closest representation of clinical processes. Leveraging a workflow engine would allow them to focus on developing the workflows themselves, instead of building their own engine – which can be highly error-prone. The first deliverable for Babylon’s clinical workflows team was designed around Camunda BPM from the very beginning, making the implementation effort minimal. Even integrating with services across the company was straightforward because the team was easily able to build an API around Camunda, or modify specific components. Additionally, the support for several Java frameworks meant adding Camunda to a blank project was as easy as adding a dependency and some configuration. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Patient Monitoring

Services

System Integration

Challenge

Babylon Health, one of the largest National Health Service (NHS) practices in the UK, was confronted with a significant management challenge. Each consultation with a patient triggers a complex, personalised workflow combining human and automated tasks to ensure each patient receives the right treatment and doesn’t require any further support. With personalised workflows for every single consultation, managing these processes was a significant challenge. Additionally, the safety of patients is a consistent consideration throughout – losing track of a patient during a process can have a catastrophic effect on their personal health and cannot occur under any circumstances.

About Customer

Babylon Health is one of the largest National Health Service (NHS) practices in the UK, as well as one of the leading companies providing healthcare services worldwide. It processes tens of thousands of daily consultations with individual patients. Each consultation triggers a complex, personalised workflow combining human and automated tasks to ensure each patient receives the right treatment and doesn’t require any further support. For example, following a consultation patients might be asked to take further diagnostic tests, like a blood test in a location of their choice, which then triggers multiple tasks based on the results.

Solution

Babylon’s clinical workflows team decided that BPM workflows allow for the closest representation of clinical processes. Leveraging a workflow engine would allow them to focus on developing the workflows themselves, instead of building their own engine – which can be highly error-prone. The first deliverable for Babylon’s clinical workflows team was designed around Camunda BPM from the very beginning, making the implementation effort minimal. Even integrating with services across the company was straightforward because the team was easily able to build an API around Camunda, or modify specific components. Additionally, the support for several Java frameworks meant adding Camunda to a blank project was as easy as adding a dependency and some configuration.

Impact #1	Patient safety is Babylon’s number one priority when designing processes. Losing track of a patient during a process can have a significant effect on their health, so teams must ensure that patients don’t slip through the cracks.
Impact #2	Babylon ensures consistency of treatment across all patients, creating a seamless user experience which provides genuine value to patients and the business alike.
Impact #3	Regularly evaluating data from Camunda ensures the completion time for individual tasks meets Babylon’s internal targets and the team is able to adjust the staff allocated to specific tasks as demand rises and falls.

Impact #1

Patient safety is Babylon’s number one priority when designing processes. Losing track of a patient during a process can have a significant effect on their health, so teams must ensure that patients don’t slip through the cracks.

Impact #2

Babylon ensures consistency of treatment across all patients, creating a seamless user experience which provides genuine value to patients and the business alike.

Impact #3

Regularly evaluating data from Camunda ensures the completion time for individual tasks meets Babylon’s internal targets and the team is able to adjust the staff allocated to specific tasks as demand rises and falls.

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Overview

Babylon Health – leveraging Camunda for Clinical Safety

Operational Impact